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The Short Code 411

The Premium Rate SMS or Short Code, as it's commonly referred to, is that five digit set of numbers we've all used at one time or another. But, as with most techno-driven trends, how familiar are you with how the Short Code system actual works?

By Craig Rossouw 30 Jul 2014 11:17

Mobile billing goes nuts, but consumers can fight back

Notice anything funny about your cellular bill lately? If so, you may have been blind-sided by prevailing mobile data trends.

By Rob Lith 29 Jul 2014 06:55

Cloud computing and its potential for software development companies

What is the cloud? How do I connect to the cloud? What can the cloud do for me?

By Rudolph von Abo 25 Jul 2014 09:00

Procurement Software - Unlocking the potential

As you may already know, purchasing is a really important function inside any business which is why it is of the utmost importance to understand the benefits of procurement software.

By David Gitonga 17 Jul 2014 09:40

Meeting the growing demand for value-added document management software

Companies around the globe are demanding improved, more comprehensive management and administrative control for their printing, copying and scanning operations.

28 Jun 2014 12:02

How to manage call centre staff effectively

Accurate, efficient and effective workforce management in a contact centre is essential to ensure premium customer service levels and minimise staff churn, but it relies on a lot more information than a simple schedule of planned campaigns.

15 Oct 2010 09:49

Communication: Five key steps for the business, IT and security leader

LONDON, UK: You need to speak the same language... Tackling the risk of security breaches in companies is being undermined by a potentially damaging breakdown in communication between the information security function, IT and the rest of the business, new joint research by PwC and (ISC)² reveals.

14 Oct 2010 10:07

Busting broadband myths

Most South African Internet users are making far more modest use of the Internet than they think and many are buying packages that are an overkill for their needs.

12 Oct 2010 11:45

Mobile usage in Japan, US, Europe compared

RESTON, US: comScore, Inc recently released a study on mobile usage and behaviours in Japan, the United States and Europe from its MobiLens service. The report examined multiple dimensions of mobile usage including content consumption, demographic comparisons and top social networking brands across markets to provide a comparative look at how consumers interact with mobile media across various geographic markets.

12 Oct 2010 10:34

SABC: we need more money... again

NEWSWATCH: We taxpayers apparently need to fork out another few hundred million for the SABC for migration to terrestrial TV, reports Business Day. Meanwhile the press ombudsman says the ANC has found a scapegoat in the form of the print media, reports Mail & Guardian, and you can blame the SABC if you haven't seen Johannesburg, reports Times Live.

7 Oct 2010 06:54

Data key driver of UK mobile market; could overtake voice by 2017

The UK's mobile phone market will see a continued decline in voice revenues over the next five years, as intense competition continues to push prices lower, finds Ovum.

By Published by Ovum* 30 Sep 2010 09:53

Aegis acquires Call Centre Nucleus

South Africa's Call Centre Nucleus group has been fully acquired by Aegis, India's business process outsourcing arm of the diversified Essar group, it was announced yesterday 9 July 2009. The company says the purchase of CCN is a part of its strategy to invest R500 million in next three years and create 5000 jobs in South Africa.

By Tshepiso Seopa 11 Jul 2009 13:24

Call centres benefit jobs, investment

The business process outsourcing sector has been identified as one of the core sectors in the Eastern Cape that could assist in job creation amid one of the toughest economic times the province has faced.

By Derrick Spies 30 Jun 2009 14:32

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