Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, is launching a Customer Experience Makeover: Contact Centre Style contest.
13 Mar 2014 16:39
2014 will be far less about new technologies and much more about how existing technologies and trends are going to change the workplace and our social lives. That's the word from Richard Firth, serial entrepreneur and CEO of MIP Holdings.
13 Mar 2014 10:06
There's a new kid on the block in the payments environment that promises to deliver even greater convenience and practicality. It's called Bluetooth Low Energy, or BLE, and it's based on technology that is over a decade old.
By Adrian Hope-Bailie 13 Mar 2014 09:33
The explosion of online, social and mobile technologies has resulted in a 24/7 worldwide workplace. Long gone are the days when business was confined to desktop PCs and a nine-to-five working day. Today, organisations are increasingly operating from multiple locations and on multiple time zones.
By Christo Briedenhann 12 Mar 2014 10:08
The Protection of Personal Information (POPI) Act was signed into law last year. It places strict onuses on businesses when it comes to handling personal information about their clients, staff and customers.
By Doros Hadjizenonos 11 Mar 2014 09:42
Senior IT executives in the financial services industry understand that cloud computing infrastructure can boost the value of their services and offerings by greatly reducing the problems of managing what has become commoditised infrastructure.
10 Mar 2014 11:56
Businesses today need to focus equally on physical, personnel and cyber security in order to mitigate risk in the face of growing criminal focus on enterprise data, said UK-based security expert Chris Phillips.
10 Mar 2014 11:29
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