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Drought cancellations: Are you charging cancellation fees?

It appears that most hoteliers in Cape Town are not planning to charge cancellation fees for reservations that are cancelled due to the drought in the Mother City. Is this really the right decision?

By Theresa Prins 15 Feb 2018

Marc Wachsberger, MD at The Capital Hotels and Apartments
Doing hotels The Capital way

We chat with Marc Wachsberger, MD at The Capital Hotels and Apartments, about hotels, the industry and what the future holds...

By Cari Coetzee 14 Feb 2018

Peter Hayward (owner) and Celia du Preez (production executive), Hayward’s Grand Safaris.
On a Grand Safari with Peter Hayward

What we have proved with tents in the last 27 years is that you definitely don't need bricks and mortar to have an experience...

By Cari Coetzee 12 Feb 2018

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E-commerce penetration in Kenya ramping up travel

Travellers' resolve and ability to purchase services on the move has increased the reliance on mobile devices, thus giving service providers who invest in easy-to-use apps a rising edge...

By Josephine Wawira 9 Feb 2018

More than an apple a day in Grabouw's tourism future
More than an apple a day in Grabouw's tourism future

Although the fruit industry is the major Grabouw employer, two retirees who have changed focus to the hospitality industry believe that tourism will be the key force for good in the valley.

By Brian Berkman 9 Feb 2018

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#MeetingsAfrica: All that Africa has to offer

Wowing the world with what Africa has to offer. That is the purpose of Meetings Africa...

By Danette Breitenbach 7 Feb 2018

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#MeetingsAfrica: Sharing the benefits of tourism

The importance of Meetings Africa in terms of its contribution to the macro-economy of the country cannot be underestimated. "It serves to boost tourism revenue while driving employment."

By Danette Breitenbach 6 Feb 2018

#BizTrends2018: Alternative payment methods gaining ground in corporate travel
#BizTrends2018: Alternative payment methods gaining ground in corporate travel

Sometimes necessity is the mother of invention, and sometimes invention is spurred by convenience. Business travellers increasingly use not one or two, but three or four different payment mechanisms throughout the duration of their trip...

By Pascalle Albrecht 25 Jan 2018

Avukile Mabombo
Five holiday experiences to own in 2018

The world has shrunk. What hasn't shrunk, is our hunger to experience unusual, exotic, exciting places, and that's what's overwhelmingly taking over travel for 2018...

By Avukile Mabombo 24 Jan 2018

#BizTrends2018: Three trends travel suppliers should take note of in 2018
#BizTrends2018: Three trends travel suppliers should take note of in 2018

With South Africans having to work even harder for their money, they will likely be a lot more cautious, and deliberate, about what type of travel they will be spending their hard earned money on.

By Olivier Hannaert 23 Jan 2018

#BizTrends2018: Visa openness the key to unlocking Africa's economy
#BizTrends2018: Visa openness the key to unlocking Africa's economy

While many parts of the world grapple with conversations around closing borders, there are murmurs of the opposite in Africa, a region renowned for its lack of visa openness and one that could see prosperity and growth if the barriers to travel were consciously broken down...

By Oz Desai 23 Jan 2018

#BizTrends2018: Unpredictable travel data? Challenge accepted
#BizTrends2018: Unpredictable travel data? Challenge accepted

Collecting data remains a challenge and turning it into relevant and useful insights is a greater challenge still. We see this as a unique opportunity for the professional travel management company to deliver true value...

By Euan McNeil 19 Jan 2018

#BizTrends2018: Travel trends for youth travellers
#BizTrends2018: Travel trends for youth travellers

These are the top trends that will drive youth and millennial travellers in 2018...

By Kelly Jackson 18 Jan 2018

#BizTrends2018: Travellers looking for more bang for their travel buck
#BizTrends2018: Travellers looking for more bang for their travel buck

Value and service continue to remain high up on the agenda for South Africans when it comes to both corporate and leisure travel...

By Andrew Stark 18 Jan 2018

#BizTrends2018: Does timeshare deserve its bad rap?
#BizTrends2018: Does timeshare deserve its bad rap?

The term 'timeshare' all too often conjures up images of late-night phone calls and promises of freebies if you can endure the persuasive sales pitch. Despite this poor reputation, timeshare in South Africa has been growing in stature...

By Brent Dickson 17 Jan 2018

#BizTrends2018: Hospitality trends set to dominate 2018
#BizTrends2018: Hospitality trends set to dominate 2018

It's that time of year when businesses examine what's forecast for the next year. As competitors in a growing tourism and hospitality market, we need to be driving the trends rather than reacting as late adopters...

By Avukile Mabombo 17 Jan 2018

What travel marketers need to know about Facebook's News Feed change
What travel marketers need to know about Facebook's News Feed change

In your dual role as travel marketer and Facebook consumer, the news that Facebook is going to 'clean-up' your News Feed will likely be met with a mix of joy and despair...

By Natalia Rosa 16 Jan 2018

#BizTrends2018: Travel influence - inspiring authentic and conscious travel in 2018
#BizTrends2018: Travel influence - inspiring authentic and conscious travel in 2018

Travel bloggers and influencers have become responsible for providing authentic travel experience to their readers, from destination travel best practices to providing insight into enhancing travel adventures...

By Dawn Jorgensen 16 Jan 2018

#BizTrends2018: What does the travel store of the future look like?
#BizTrends2018: What does the travel store of the future look like?

The travel agency of tomorrow will blend a personal and human touch with digital technologies. Instead of travel agents, we'll see the emergence of...

By Jannine Adams 15 Jan 2018

#BizTrends2018: Connecting travel brands in a meaningful way
#BizTrends2018: Connecting travel brands in a meaningful way

Travel marketing and PR is still evolving quite quickly - every year bringing a new tool or method into the mix. The mantra for professionals in this industry right now is integration and meaningful connections...

By Natalia Rosa 15 Jan 2018

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Ten steps to create an accurate hotel income budget

There are so many influencing factors to consider when setting a budget. It is a lengthy, but worthwhile exercise. The aim is always to: grow the business, set a realistic budget and get it as accurate as possible.

By Theresa Prins 9 Jan 2018

The handy travel companion amplifying hotel service and guest experience
The handy travel companion amplifying hotel service and guest experience

Wednesday, 5 December, saw the launch of the 'handy' device into the South African market as a means to revolutionise travel and the hotel industry...

By Robin Fredericks 14 Dec 2017

Tink Labs' handy revolutionises hospitality industry, experiences for travellers in Africa
Tink Labs' handy revolutionises hospitality industry, experiences for travellers in Africa

Created by founder and CEO of Tink Labs, Terence Kwok, handy is more than just platform to interact with hotels, it enables guests to have a hassle-free travel experience...

By Robin Fredericks 8 Dec 2017

Can independent hotels afford not to be revenue savvy?
Can independent hotels afford not to be revenue savvy?

Revenue management, although a well-established discipline in the industry for more than a decade, is a misunderstood, if not entirely absent concept in many hotels...

By Theresa Prins 7 Dec 2017

#BigConnect: Bridging the travel brand, influencer gap in destination marketing
#BigConnect: Bridging the travel brand, influencer gap in destination marketing

With the aim to connect influencers and travel brands, as well as address travel and destination marketing in South Africa, the Big Connect 2017 saw a conversation spark between influencers and travel brands, which included...

By Robin Fredericks 28 Nov 2017

The importance of culinary tourism to travel destinations
The importance of culinary tourism to travel destinations

Modern-day travellers are more experiential in all aspects of their journey; from cultural immersion to local food sampling, a trend that has become a major influence in the growth of travel destinations...

By Josephine Wawira 22 Nov 2017

Jochem Wijnands (Image Supplied)
TRVL: Shaking up the online travel industry with Jochem Wijnands

TRVL is a peer-to-peer booking platform that gives everyone access to the travel agent world. We chat to founder and CEO Jochem Wijnands about his new startup that is set to cause a stir in the travel industry...

By Cari Coetzee 17 Nov 2017

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US revokes economic sanctions against Sudan: What it means for hospitality businesses

News of the revocation of economic sanctions against Sudan by the United States government is music to the ears of businesses and investors interested in Africa's third largest country...

By Josephine Wawira 18 Oct 2017

#EntrepreneurMonth: Handcrafting bespoke luxury experiences across Africa with the Holts
#EntrepreneurMonth: Handcrafting bespoke luxury experiences across Africa with the Holts

Concepts Collection creates unforgettable luxury experiences. We chat to Christina and Richard Holt to find out how it all started and what it takes to run one of the leading luxury brands in SA...

By Cari Coetzee 16 Oct 2017

#EntrepreneurMonth: At the forefront of customer feedback and online reputation management
#EntrepreneurMonth: At the forefront of customer feedback and online reputation management

How can establishments in the hospitality industry manage the masses of online reviews and reviewers out there? This is where Go Review, launched by Social Places, comes in...

By Cari Coetzee 10 Oct 2017

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