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Investment in speech analytics in call centres set to double
[Published by Ovum, part of the Datamonitor group] GLOBAL: Call centre spending on speech analytics is set to double worldwide, growing from around US$95 million in 2009 to US$180 million (about R720 million to about R1.36 billion, respectively) by 2014 according to Ovum. 23 Jun 2010 11:03
Orange to peddle iPhone in Africa
[Rachelle Crum] Orange, a subsidiary of France Telecom, has signed a new deal with Apple to offer the iPhone to its customers in several parts of Africa, Europe, the Middle East and the Caribbean. The company already has an exclusive deal with Apple to sell the phone in France. 19 May 2008 06:55
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