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    A clever way to improve service delivery
    A clever way to improve service delivery 
    Source:
    The power of customer-centricity: Building profitability in SMEs

    By Natalie Van Der Merwe & James Guthrie 20 May 2024

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    5 tips to build personalised engagement with your customers

    16 May 2024

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    New app gives Vida e Caffe customers instant loyalty points

    29 Feb 2016

    Redesigning customer experience with BrandLove CX
    Redesigning customer experience with BrandLove CX

      23 Feb 2016

    Top e-commerce strategies for customer acquisition and retention
    Top e-commerce strategies for customer acquisition and retention

      19 Feb 2016

    Number of loyalty cards linked to mobile doubles, study finds
    Number of loyalty cards linked to mobile doubles, study finds

    10 Feb 2016

    Here's why streamlining is so crucial for customer satisfaction
    Here's why streamlining is so crucial for customer satisfaction

      10 Feb 2016

    Image credit:
    SA entrepreneurs: you now have your own loyalty rewards programme

      8 Feb 2016

    Why the CCO should be the Leatherman on your company's belt
    Why the CCO should be the Leatherman on your company's belt

      29 Jan 2016

    Improving customer service through advanced analytics
    Improving customer service through advanced analytics

    27 Jan 2016

    Trends that will disrupt customer service in 2016
    Trends that will disrupt customer service in 2016

    25 Jan 2016

    Reaching top speed in the long-distance contact centre race
    Reaching top speed in the long-distance contact centre race

      25 Jan 2016

    Tips to improve customer service satisfaction
    Tips to improve customer service satisfaction

    22 Jan 2016

    #Badcustomerservicemustfall
    #Badcustomerservicemustfall

      21 Jan 2016

    Five tips for customer service success
    Five tips for customer service success

      19 Jan 2016

    Let's punish them for being loyal to us!
    Let's punish them for being loyal to us!

      15 Jan 2016

    Gamification - motivating a contact centre sales force
    Gamification - motivating a contact centre sales force

      11 Jan 2016

    Invest in training your employees - 6 ways it will pay off for your business
    Invest in training your employees - 6 ways it will pay off for your business

      8 Jan 2016

    Sales staff crucial to retailers' customer retention
    Sales staff crucial to retailers' customer retention

      6 Jan 2016

    Brand loyalty is dead
    Brand loyalty is dead

      5 Jan 2016

    CEO of Supermart.ng Raphael Afaedor on the state of Nigeria's e-commerce
    CEO of Supermart.ng Raphael Afaedor on the state of Nigeria's e-commerce

      30 Nov 2015

    Woolworths ups savings with WRewards
    Woolworths ups savings with WRewards

    27 Nov 2015

    A personalised shopping experience - the next step for SA's online retailers
    A personalised shopping experience - the next step for SA's online retailers

      25 Nov 2015

    Retail banks need to revolutionise the way they serve customers
    Retail banks need to revolutionise the way they serve customers

    17 Nov 2015

    Achieving a consistent global customer experience
    Achieving a consistent global customer experience

      12 Nov 2015

    Top five reasons why everything is moving to the cloud
    Top five reasons why everything is moving to the cloud

      12 Nov 2015

    Fran Peacock, Head of International Growth at Yuppiechef. Image credit:
    [Retail Congress Africa] A tailored customer experience builds brand loyalty

    11 Nov 2015

    KFC reveals new modern store concept
    KFC reveals new modern store concept

    6 Nov 2015

    Building customer loyalty in online retailing - a primer
    Building customer loyalty in online retailing - a primer

      6 Nov 2015

    Leveraging big data for better business decisions in marketing
    Leveraging big data for better business decisions in marketing

      5 Nov 2015

    Image via
    Creating a better online experience for consumers

    3 Nov 2015

    Consumers' loyalty tempered by brand experience
    Consumers' loyalty tempered by brand experience

    3 Nov 2015

    Show more

    More news

    New app gives Vida e Caffe customers instant loyalty points
    New app gives Vida e Caffe customers instant loyalty points

    29 Feb 2016

    Redesigning customer experience with BrandLove CX
    Redesigning customer experience with BrandLove CX

     23 Feb 2016

    Top e-commerce strategies for customer acquisition and retention
    Top e-commerce strategies for customer acquisition and retention

     19 Feb 2016

    Number of loyalty cards linked to mobile doubles, study finds
    Number of loyalty cards linked to mobile doubles, study finds

    10 Feb 2016

    Here's why streamlining is so crucial for customer satisfaction
    Here's why streamlining is so crucial for customer satisfaction

     10 Feb 2016

    Image credit:
    SA entrepreneurs: you now have your own loyalty rewards programme

     8 Feb 2016

    Why the CCO should be the Leatherman on your company's belt
    Why the CCO should be the Leatherman on your company's belt

     29 Jan 2016

    Improving customer service through advanced analytics
    Improving customer service through advanced analytics

    27 Jan 2016

    Trends that will disrupt customer service in 2016
    Trends that will disrupt customer service in 2016

    25 Jan 2016

    Reaching top speed in the long-distance contact centre race
    Reaching top speed in the long-distance contact centre race

     25 Jan 2016

    Tips to improve customer service satisfaction
    Tips to improve customer service satisfaction

    22 Jan 2016

    #Badcustomerservicemustfall
    #Badcustomerservicemustfall

     21 Jan 2016

    Five tips for customer service success
    Five tips for customer service success

     19 Jan 2016

    Let's punish them for being loyal to us!
    Let's punish them for being loyal to us!

     15 Jan 2016

    Gamification - motivating a contact centre sales force
    Gamification - motivating a contact centre sales force

     11 Jan 2016

    Invest in training your employees - 6 ways it will pay off for your business
    Invest in training your employees - 6 ways it will pay off for your business

     8 Jan 2016

    Sales staff crucial to retailers' customer retention
    Sales staff crucial to retailers' customer retention

     6 Jan 2016

    Brand loyalty is dead
    Brand loyalty is dead

     5 Jan 2016

    CEO of Supermart.ng Raphael Afaedor on the state of Nigeria's e-commerce
    CEO of Supermart.ng Raphael Afaedor on the state of Nigeria's e-commerce

     30 Nov 2015

    Woolworths ups savings with WRewards
    Woolworths ups savings with WRewards

    27 Nov 2015

    A personalised shopping experience - the next step for SA's online retailers
    A personalised shopping experience - the next step for SA's online retailers

     25 Nov 2015

    Retail banks need to revolutionise the way they serve customers
    Retail banks need to revolutionise the way they serve customers

    17 Nov 2015

    Achieving a consistent global customer experience
    Achieving a consistent global customer experience

     12 Nov 2015

    Top five reasons why everything is moving to the cloud
    Top five reasons why everything is moving to the cloud

     12 Nov 2015

    Fran Peacock, Head of International Growth at Yuppiechef. Image credit:
    [Retail Congress Africa] A tailored customer experience builds brand loyalty

    11 Nov 2015

    KFC reveals new modern store concept
    KFC reveals new modern store concept

    6 Nov 2015

    Building customer loyalty in online retailing - a primer
    Building customer loyalty in online retailing - a primer

     6 Nov 2015

    Leveraging big data for better business decisions in marketing
    Leveraging big data for better business decisions in marketing

     5 Nov 2015

    Image via
    Creating a better online experience for consumers

    3 Nov 2015

    Consumers' loyalty tempered by brand experience
    Consumers' loyalty tempered by brand experience

    3 Nov 2015

    Enabling organisational change by taking a people-centric view
    Enabling organisational change by taking a people-centric view

     29 Oct 2015

    Between 'Y' and 'Z' is a new generation that will reshape customer service
    Between 'Y' and 'Z' is a new generation that will reshape customer service

     28 Oct 2015

    Image via Pixabay
    Loyalty programmes - research indicates perceived value of rewards must outweigh cost

    28 Oct 2015

    Five ways to boost customer relations
    Five ways to boost customer relations

     23 Oct 2015

    Retailers must embrace the 'Big Shift' says Deloitte
    Retailers must embrace the 'Big Shift' says Deloitte

    21 Oct 2015

    ReMe: building loyalty via customers' phones
    ReMe: building loyalty via customers' phones

    15 Oct 2015

    [Retail Congress Africa] Woolies director on the push and pull of omni-channel trading
    [Retail Congress Africa] Woolies director on the push and pull of omni-channel trading

     13 Oct 2015

    The first CX Day Johannesburg
    The first CX Day Johannesburg

    Global CX Day 13 Oct 2015

    Rachel Lane
    New global research study is "a wake-up call'

    9 Oct 2015

    South African consumers diminishing in brand loyalty
    South African consumers diminishing in brand loyalty

    7 Oct 2015

    Show more

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