Industries

All industriesAgricultureAutomotiveConstruction & EngineeringEducationEnergy & MiningEntrepreneurshipESG & SustainabilityFinanceHealthcareHR & ManagementICTLegalLifestyleLogistics & TransportManufacturingMarketing & MediaPropertyRetailTourism & Travel

Features

BizTrendsPendoringIMC ConferenceLoeriesWomen's MonthCannes LionsOrchids and Onions#StartupStoryMore Sections..

In the news

RT7 DigitalNew MediaBurger KingDentsuHellopeterBidvest MobilityMpactHeineken BeveragesEnquire about a company Biz Press Office

News

Industries

Companies

Jobs

Events

People

Video

Audio

Galleries

My Biz

Submit content

My Account

Advertise

CRM News South Africa

Subscribe

Trending

2 days 7 days 30 days By Industry

Elections 2024

The Weekly Update EP:07 - KNOW WHO YOU ARE VOTING FOR AND WHAT THEY STAND FOR.

The Weekly Update EP:07 - KNOW WHO YOU ARE VOTING FOR AND WHAT THEY STAND FOR.

sona.co.za

Advertise your job ad
    Submit a job ad >>
    Search jobs

    Jobs

    More jobsSubmit a jobOpen account
    A clever way to improve service delivery
    A clever way to improve service delivery 
    Source:
    The power of customer-centricity: Building profitability in SMEs

    By Natalie Van Der Merwe & James Guthrie 20 May 2024

    5 tips to build personalised engagement with your customers
    5 tips to build personalised engagement with your customers

    16 May 2024

    Sales staff crucial to retailers' customer retention
    Sales staff crucial to retailers' customer retention

      6 Jan 2016

    Brand loyalty is dead
    Brand loyalty is dead

      5 Jan 2016

    CEO of Supermart.ng Raphael Afaedor on the state of Nigeria's e-commerce
    CEO of Supermart.ng Raphael Afaedor on the state of Nigeria's e-commerce

      30 Nov 2015

    Woolworths ups savings with WRewards
    Woolworths ups savings with WRewards

    27 Nov 2015

    A personalised shopping experience - the next step for SA's online retailers
    A personalised shopping experience - the next step for SA's online retailers

      25 Nov 2015

    Retail banks need to revolutionise the way they serve customers
    Retail banks need to revolutionise the way they serve customers

    17 Nov 2015

    Achieving a consistent global customer experience
    Achieving a consistent global customer experience

      12 Nov 2015

    Top five reasons why everything is moving to the cloud
    Top five reasons why everything is moving to the cloud

      12 Nov 2015

    Fran Peacock, Head of International Growth at Yuppiechef. Image credit:
    [Retail Congress Africa] A tailored customer experience builds brand loyalty

    11 Nov 2015

    KFC reveals new modern store concept
    KFC reveals new modern store concept

    6 Nov 2015

    Building customer loyalty in online retailing - a primer
    Building customer loyalty in online retailing - a primer

      6 Nov 2015

    Leveraging big data for better business decisions in marketing
    Leveraging big data for better business decisions in marketing

      5 Nov 2015

    Image via
    Creating a better online experience for consumers

    3 Nov 2015

    Consumers' loyalty tempered by brand experience
    Consumers' loyalty tempered by brand experience

    3 Nov 2015

    Enabling organisational change by taking a people-centric view
    Enabling organisational change by taking a people-centric view

      29 Oct 2015

    Between 'Y' and 'Z' is a new generation that will reshape customer service
    Between 'Y' and 'Z' is a new generation that will reshape customer service

      28 Oct 2015

    Image via Pixabay
    Loyalty programmes - research indicates perceived value of rewards must outweigh cost

    28 Oct 2015

    Five ways to boost customer relations
    Five ways to boost customer relations

      23 Oct 2015

    Retailers must embrace the 'Big Shift' says Deloitte
    Retailers must embrace the 'Big Shift' says Deloitte

    21 Oct 2015

    ReMe: building loyalty via customers' phones
    ReMe: building loyalty via customers' phones

    15 Oct 2015

    [Retail Congress Africa] Woolies director on the push and pull of omni-channel trading
    [Retail Congress Africa] Woolies director on the push and pull of omni-channel trading

      13 Oct 2015

    The first CX Day Johannesburg
    The first CX Day Johannesburg

    Global CX Day  13 Oct 2015

    Rachel Lane
    New global research study is "a wake-up call'

    9 Oct 2015

    South African consumers diminishing in brand loyalty
    South African consumers diminishing in brand loyalty

    7 Oct 2015

    [Retail Congress Africa] Little to do with channels, much to do with customer obsession
    [Retail Congress Africa] Little to do with channels, much to do with customer obsession

      6 Oct 2015

    Engen launches #RocketRacer with augmented reality app, Zappar
    Engen launches #RocketRacer with augmented reality app, Zappar

    2 Oct 2015

    The changing face of retail supply
    The changing face of retail supply

      29 Sep 2015

    A customer is for life, not just for Christmas
    A customer is for life, not just for Christmas

      23 Sep 2015

    With iPhone launch, Apple eyes better customer connection
    With iPhone launch, Apple eyes better customer connection

    23 Sep 2015

    Woolworths still tops reputation survey but drops on 2014 score
    Woolworths still tops reputation survey but drops on 2014 score

    23 Sep 2015

    Show more

    More news

    Brand loyalty is dead
    Brand loyalty is dead

     5 Jan 2016

    CEO of Supermart.ng Raphael Afaedor on the state of Nigeria's e-commerce
    CEO of Supermart.ng Raphael Afaedor on the state of Nigeria's e-commerce

     30 Nov 2015

    Woolworths ups savings with WRewards
    Woolworths ups savings with WRewards

    27 Nov 2015

    A personalised shopping experience - the next step for SA's online retailers
    A personalised shopping experience - the next step for SA's online retailers

     25 Nov 2015

    Retail banks need to revolutionise the way they serve customers
    Retail banks need to revolutionise the way they serve customers

    17 Nov 2015

    Achieving a consistent global customer experience
    Achieving a consistent global customer experience

     12 Nov 2015

    Top five reasons why everything is moving to the cloud
    Top five reasons why everything is moving to the cloud

     12 Nov 2015

    Fran Peacock, Head of International Growth at Yuppiechef. Image credit:
    [Retail Congress Africa] A tailored customer experience builds brand loyalty

    11 Nov 2015

    KFC reveals new modern store concept
    KFC reveals new modern store concept

    6 Nov 2015

    Building customer loyalty in online retailing - a primer
    Building customer loyalty in online retailing - a primer

     6 Nov 2015

    Leveraging big data for better business decisions in marketing
    Leveraging big data for better business decisions in marketing

     5 Nov 2015

    Image via
    Creating a better online experience for consumers

    3 Nov 2015

    Consumers' loyalty tempered by brand experience
    Consumers' loyalty tempered by brand experience

    3 Nov 2015

    Enabling organisational change by taking a people-centric view
    Enabling organisational change by taking a people-centric view

     29 Oct 2015

    Between 'Y' and 'Z' is a new generation that will reshape customer service
    Between 'Y' and 'Z' is a new generation that will reshape customer service

     28 Oct 2015

    Image via Pixabay
    Loyalty programmes - research indicates perceived value of rewards must outweigh cost

    28 Oct 2015

    Five ways to boost customer relations
    Five ways to boost customer relations

     23 Oct 2015

    Retailers must embrace the 'Big Shift' says Deloitte
    Retailers must embrace the 'Big Shift' says Deloitte

    21 Oct 2015

    ReMe: building loyalty via customers' phones
    ReMe: building loyalty via customers' phones

    15 Oct 2015

    [Retail Congress Africa] Woolies director on the push and pull of omni-channel trading
    [Retail Congress Africa] Woolies director on the push and pull of omni-channel trading

     13 Oct 2015

    The first CX Day Johannesburg
    The first CX Day Johannesburg

    Global CX Day 13 Oct 2015

    Rachel Lane
    New global research study is "a wake-up call'

    9 Oct 2015

    South African consumers diminishing in brand loyalty
    South African consumers diminishing in brand loyalty

    7 Oct 2015

    [Retail Congress Africa] Little to do with channels, much to do with customer obsession
    [Retail Congress Africa] Little to do with channels, much to do with customer obsession

     6 Oct 2015

    Engen launches #RocketRacer with augmented reality app, Zappar
    Engen launches #RocketRacer with augmented reality app, Zappar

    2 Oct 2015

    The changing face of retail supply
    The changing face of retail supply

     29 Sep 2015

    A customer is for life, not just for Christmas
    A customer is for life, not just for Christmas

     23 Sep 2015

    With iPhone launch, Apple eyes better customer connection
    With iPhone launch, Apple eyes better customer connection

    23 Sep 2015

    Woolworths still tops reputation survey but drops on 2014 score
    Woolworths still tops reputation survey but drops on 2014 score

    23 Sep 2015

    Today's customer is king and holds all the power... © Elnur Amikishiyev –
    What is this CX thing everyone is on about?

     22 Sep 2015

    Adré Schreuder, Founder & Chair at the South African Customer Satisfaction Index.
    Shoppers are cheesed off

    18 Sep 2015

    Creating Stick(eez) customers
    Creating Stick(eez) customers

     15 Sep 2015

    "Yes, baby, yes!" Faking customer experience almost always ends in separation
    "Yes, baby, yes!" Faking customer experience almost always ends in separation

     14 Sep 2015

    Service with a smile: how a simple gesture could influence customer decision-making
    Service with a smile: how a simple gesture could influence customer decision-making

     2 Sep 2015

    Hot tips for local shop owners
    Hot tips for local shop owners

     25 Aug 2015

    Riona Naidu
    Knowledge Facory launches Matchmaker

    20 Aug 2015

    Improving your website's online shopping experience
    Improving your website's online shopping experience

     18 Aug 2015

    Omnichannel strategies: what you need to know before implementation
    Omnichannel strategies: what you need to know before implementation

     12 Aug 2015

    What do customers really want?
    What do customers really want?

    31 Jul 2015

    [CEM Africa Summit] CGC: The new consumer economy
    [CEM Africa Summit] CGC: The new consumer economy

     30 Jul 2015

    Show more

    Let's do Biz