Call centres benefit jobs, investment

This emerged at a business breakfast hosted by the Eastern Cape Development Corporation (ECDC) and Business Processing enabling South Africa Eastern Cape (BPeSA EC) on Friday.

Currently, the Eastern Cape owns only two percent of South Africa's call centre market, while almost 71 percent of call centres are located in Gauteng.

The collaboration between ECDC and BPeSA EC is expected to result in unpacking the benefits of establishing call centres for investors in the province.

BPeSA EC CEO Luyanda Mlonzi explained that a 24-hour call centre, operating three shifts of 100 seats, could create 300 jobs for the region.

ECDC CEO Mxolisi Matshamba said the priority of a partnership was to translate the economic potential of the call centre industry into meaningful jobs for the province's youth and promote the province as a destination for investors.

MEC for Finance and Economic Development, Mcebisi Jonas, called on BPeSA EC to also engage with provincial government departments to look at the possibility of establishing call centres to help improve service delivery.

Real People Group Call Centre manager Bertus Kapp described some of the successes they have had since establishing themselves in East London.

Shared contact centre manager Zandisile Ntlube spoke about the successes the Department of Health had achieved since they had implemented a call centre initiative in the Eastern Cape.

Source: Daily Dispatch

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