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EMPLOYMENT HISTORY:
Employer 1: Bidvest Magnum: African Consultancy for Transport Security
City/Town: Cape Town
Date: June 2011 to May 2012
Position: Operations Manager
Salary: R20000
Duties:
­ Managing daily operational activities & functions
­ Ensure the full operational function of HBS Security at CTIA
­ Customer Care/Liaison with ACTS client, Airport Authority and all other stakeholder
­ Attend weekly & monthly customer meetings
­ Execute all internal/external investigations re: baggage pilferage
­ Ensure monthly staff evaluations & operational performance
­ Ensure employee compliance of company policies & procedures
­ Compilation of staff movement reports e.g. annual leave, sick leave, FRL etc.
­ Disciplinary Enquiries
­ CCMA correspondence & representation
­ Compilation of monthly HR, IR & Training stats
­ Schedule staff shift roster
­ Ensure monthly payroll hours are captured & signed
Reason for leaving: Retrenchment. Bidvest Magnum lost the operating license at CTIA

Employer 2: BIDAir Services - AAFSA
City/Town: Cape Town
Date: January 2007 to May 2011
Position: Senior HR/IR & Training Officer
Salary: R15000
Duties:
­ Managing daily operational activities, HR/IR & training functions
­ All internal BIDAir company training
­ All external BIDAir customers training
­ Organizational Training & Development of staff
Employee Wellness Programmes:
­ HIV/Aids, Cancer & TB awareness
­ Ensuring employee compliance of all company policies & procedures
­ Compilation monthly IR & Training stats
Reason for leaving: Accepted job at Bidvest - ACTS

Employer 3: Airport Handling Services
City/Town: Cape Town
Date: January 2004 to December 2006
Position: HR/IR Administrator/Trainer
Salary: R12000
Duties:
Management of all aspects relating to HR, IR RE:
­ CCMA correspondence & representation
­ Disciplinary Enquiries
­ Performance Management System
­ Organizational Training & Development of staff
Employee Well-being Programmes:
­ HIV/Aids, Cancer & TB awareness
­ Recruitment & Selection
­ Exit interviews
­ Manage employee personal files
­ Ensuring employee compliance of all company policies & procedures
­ Administer VIP Payroll data for capture at Payroll HQ
­ Compilation monthly HR & Training stats
­ Compilation of staff movement reports
­ Assisting in all staff queries
Reason for leaving: Promoted to Senior HR Officer

Employer 4: Airport Handling Services
City/Town: Cape Town
Date: March 2003 to January 2004
Position: Operations Supervisor/HR Assistant
Salary: R10500
Duties:
­ Managing and motivating staff
­ Ensure compliance of cleaning standards
­ Ensure adherence of all company policies and procedures
­ Ensure on-going evaluation of the Performance Management System
­ Ensure staff compliance of all disciplinary codes, policies and procedures
Reason for leaving: Promoted to HR Administrator

Employer 5: Vodacom Pty LTD
City/Town: Bellville, Cape Town
Date: February 2000 to July 2002
Position: Customer Care Call Centre Supervisor
Salary: R10000
Duties:
­ To ensure service levels are reached and maintain call centre targets 24 hours per day
­ To ensure ISO9000 compliance and standards of all processes and applications are maintained
­ To ensure and maintain CRM focus and adherence
­ Manage, motivate and train a team of 8 team leaders as well as 120 agents
­ Schedule training and employee awareness sessions for all staff
­ Setup and structure SLA's with other departments
­ Administer the SRF change request procedures for the call centre call procedures and applications
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