Paul Fick is the chief technology officer for The Jasco Group. He became a part of the Jasco Group in 2010 with the merger of Spescom and Jasco. Email Paul at and follow him on Twitter at @pfick100.
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Industry 4.0 drives the need for smart digital enterprises

The Fourth Industrial Revolution will affect the very essence of our human existence, including how businesses operate and how customers interact...

By Paul Fick 24 May 2016

The rise of customer-focused IT

In today's global economy, characterised by technology commoditisation and consumerism, IT businesses are finding it tough to differentiate themselves from their competitors...

By Paul Fick 12 Apr 2016

Relevant innovation key to competitive differentiation

In a world where products and services have become increasingly commoditised, organisations are faced with the challenge of finding a competitive edge...

By Paul Fick 28 Jul 2015

An effective digital strategy is the key to competitiveness in a changing world

The world as we know it is being shaped and changed by a set of megatrends that leading analyst firm Gartner calls the 'Nexus of Forces'...

By Paul Fick 7 Apr 2015

Consolidating ICT infrastructure following mergers, acquisitions

Mergers and acquisitions are useful when it comes to helping organisations to achieve business objectives. However, this strategy has the potential to create enormous complexity when it comes to consolidating the operations of the two disparate organisations involved in the merger or acquisition.

By Paul Fick 29 Aug 2014

Demonstrating the value of multichannel contact centres

How contact centre leaders can show clear business cases for migrating from a simple call centre - to a dynamic, multichannel contact centre

By Paul Fick 16 Apr 2014

Solving the broadband challenge to leverage full cloud advantage

According to Ovum Research, next-generation broadband and cloud-based ICT services are two of the top emerging trends in the telecoms, media and technology space. These two trends are intrinsically interlinked, as the cloud requires fast, efficient and available bandwidth in order to deliver services and enable organisations of all sizes to leverage its many advantages.

By Paul Fick 20 Mar 2014

Moving the contact centre to the cloud

Cloud services and hosted services have been talked about for many years, but only recently, since bandwidth has become more available and affordable, have they become a viable option in South Africa.

By Paul Fick 16 May 2013

Do you know the total cost of ownership of your communication solution?

Converged communication solutions have become critical to the enterprise for productivity reasons amongst others. However, while organisations have invested large sums of money into communication technology, they often fail to realise the full value of their investment, as they do not know the total cost of ownership (TCO) of the solution and, therefore, cannot see the cost versus benefits that are being delivered.

By Paul Fick 10 May 2013

Is BYOD negatively impacting on your employee productivity?

The Bring Your Own Device (BYOD) phenomenon has exploded in recent years as a result of mobility and the exponential growth in the popularity and the available variety of smartphones, tablets and notebook computers.

By Paul Fick 19 Apr 2013

The importance of multi-channel in the contact centre

The internet has empowered customers to easily and instantly analyse, compare, search and research products, prices and brands before making a purchasing decision. This has significantly changed the customer-company relationship. Customers now demand instant attention, and if they are not satisfied, obtain good service or the product quality is poor, this knowledge will immediately be shared with their peers via a variety of media channels.

By Paul Fick 14 Sep 2012

Corporate social investment is key for education in SA

Education in South Africa today is fraught with challenges. Teachers and learners struggle due to limited resources and tools, resulting in a general falling of standards. Decreasing the national pass requirements to 35 percent will not solve this problem and it has a knock-on effect as matriculants face the challenge of obtaining university entrances.

By Paul Fick 29 Mar 2012

Jasco addresses SA education issues

The South African education sector is faced with the significant challenge of increasing the matriculant pass rate with limited resources. Some of these include a high learner-to-teacher ratio and a lack of technology that could enable a better learning experience.

By Paul Fick 18 Jan 2012

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