• Good verbal communication skills • Ability to convey factual information clearly • Ability to listen and effectively determine customers real needs • Assertive - Able to put forward an idea or view despite opposition • Resilient - Able to retain optimism despite setbacks and not take criticism personally • Ability to remain calm and focused under pressure • Methodical, accurate and pays attention to detail • Results-orientated, adheres to turnaround times/deadlines • Customer service orientated • Team player, approachable and self motivated • Honest and a person of high integrity