• Good verbal communication skills
• Ability to convey factual information clearly
• Ability to listen and effectively determine customers real needs
• Assertive - Able to put forward an idea or view despite opposition
• Resilient - Able to retain optimism despite setbacks and not take criticism personally
• Ability to remain calm and focused under pressure
• Methodical, accurate and pays attention to detail
• Results-orientated, adheres to turnaround times/deadlines
• Customer service orientated
• Team player, approachable and self motivated
• Honest and a person of high integrity