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Carol-Ann Clarke
I am a resourceful, hardworking and dedicated individual with a successful background in Account Management, Sales and Customer Service. Excellent communication and problem solving skills used to great affect when under significant pressure. Highly motivated with a passion for achieving targets and personal growth. Enjoys building relationships with staff and customers using excellent interpersonal skills.
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Show profile Hide profileSKILLS
________________________________________
Professional Skills:
- Have the ambition needed to progress my career right to the top.
- Building strong relationships quickly, both inside and outside of a business.
- Managing updates to key stakeholders in a time critical manner.
- Bringing innovative ideas to the table.
- Developing new business opportunities and acquiring new clients.
- Client retention
- Relationship management
- Sales management
- Playing an active role in any post-sale follow-up.
- Managing existing client relationships.
- Developing new client relationships.
- High degree of communication skills.
- Meeting and exceeding customers' expectations.
- Sound understanding of commercial processes.
- Planning in detail how to meet the demands of customers.
- Welcoming and encouraging diversity in the workplace.
- Can be a key motivator within a team setting and able to get colleagues to perform well above their average level.
- Problem solving by applying logical and lateral thinking to issues and then coming up with viable sales solutions.
- Good at building relationships across different levels and with people from all social or cultural backgrounds.
- Detail and process-orientated and always ensuring the right tasks are done by the right people at the right time.
- Can negotiate efficiently and able to manage people's expectations in any high-pressure sales environments.
- Conducting myself in a professional manner & able to act as a perfect ambassador for any company I work for.
- Adaptable by nature, flexible in my opinions and someone who is open to changing arrangements at short notice.
Computer Skills
- Microsoft Office Suite: -
- Word,
- Outlook
- Excel
- PowerPoint
- Internet
- CRM
- SAP
- Majestic
- Omni
- Pastel
EDUCATION
________________________________________
2009
Von Holy Consulting
Food Safety/Sans 10330/Sans 10049
2008
Dexford Training
Excel Intermediate And Excel On Steroids
2008
Von Holy Consulting
Food Quality/Iso9001/Sabs
2006
Freight Training
Basic Awareness - Freight
2006
Astro Tech
Successful Exporting
2005
Business Presentation
Business Presentation Skills
2005
Damelin
Certificate In Sales And Marketing
2000
Dyna Training Core
First Level Managing Skills
1997
Birnam Business College
Introduction To Computers
1996
Studywell Tutorial College
Senior Certificate (Matric)
PREVIOUS EMPLOYMENT
________________________________________
January 2003 - August 2003
Big Dutchmen (Pty) Ltd
Credit Controller
Reason for leaving: Fixed term contract - was offered permanent employment.
November 2002 - January 2003
Uniafrisol
Financial Assistant
Reason for leaving: Fixed term contract - was offered permanent employment
February 2000 - October 2002
Coates Brothers
Data Capturer | Sales Office Supervisor | Admin Controller
Reason for leaving: Offered a position in Kempton Park. This fell though as the owner decided to immigrate to Portugal instead.
April 1996 - January 2000
Penguin Ink And Colour
Order Entry Clerk/Creditor's Clerk
Reason for leaving: Opportunity for career improvement
November 1988 - February 1997
Pacci Electrical
Admin Clerk
Reason for leaving: Opportunity for career improvement
September 1987 - July 1988
First National Bank
Typist
Reason for leaving: Husband transferred to Durban
SKILLS
________________________________________
Professional Skills:
- Have the ambition needed to progress my career right to the top.
- Building strong relationships quickly, both inside and outside of a business.
- Managing updates to key stakeholders in a time critical manner.
- Bringing innovative ideas to the table.
- Developing new business opportunities and acquiring new clients.
- Client retention
- Relationship management
- Sales management
- Playing an active role in any post-sale follow-up.
- Managing existing client relationships.
- Developing new client relationships.
- High degree of communication skills.
- Meeting and exceeding customers' expectations.
- Sound understanding of commercial processes.
- Planning in detail how to meet the demands of customers.
- Welcoming and encouraging diversity in the workplace.
- Can be a key motivator within a team setting and able to get colleagues to perform well above their average level.
- Problem solving by applying logical and lateral thinking to issues and then coming up with viable sales solutions.
- Good at building relationships across different levels and with people from all social or cultural backgrounds.
- Detail and process-orientated and always ensuring the right tasks are done by the right people at the right time.
- Can negotiate efficiently and able to manage people's expectations in any high-pressure sales environments.
- Conducting myself in a professional manner & able to act as a perfect ambassador for any company I work for.
- Adaptable by nature, flexible in my opinions and someone who is open to changing arrangements at short notice.
Computer Skills
- Microsoft Office Suite: -
- Word,
- Outlook
- Excel
- PowerPoint
- Internet
- CRM
- SAP
- Majestic
- Omni
- Pastel
EDUCATION
________________________________________
2009
Von Holy Consulting
Food Safety/Sans 10330/Sans 10049
2008
Dexford Training
Excel Intermediate And Excel On Steroids
2008
Von Holy Consulting
Food Quality/Iso9001/Sabs
2006
Freight Training
Basic Awareness - Freight
2006
Astro Tech
Successful Exporting
2005
Business Presentation
Business Presentation Skills
2005
Damelin
Certificate In Sales And Marketing
2000
Dyna Training Core
First Level Managing Skills
1997
Birnam Business College
Introduction To Computers
1996
Studywell Tutorial College
Senior Certificate (Matric)
PREVIOUS EMPLOYMENT
________________________________________
January 2003 - August 2003
Big Dutchmen (Pty) Ltd
Credit Controller
Reason for leaving: Fixed term contract - was offered permanent employment.
November 2002 - January 2003
Uniafrisol
Financial Assistant
Reason for leaving: Fixed term contract - was offered permanent employment
February 2000 - October 2002
Coates Brothers
Data Capturer | Sales Office Supervisor | Admin Controller
Reason for leaving: Offered a position in Kempton Park. This fell though as the owner decided to immigrate to Portugal instead.
April 1996 - January 2000
Penguin Ink And Colour
Order Entry Clerk/Creditor's Clerk
Reason for leaving: Opportunity for career improvement
November 1988 - February 1997
Pacci Electrical
Admin Clerk
Reason for leaving: Opportunity for career improvement
September 1987 - July 1988
First National Bank
Typist
Reason for leaving: Husband transferred to Durban
