Loyalty to mistrust - 20 Oct 2014
By Shan Radcliffe, Group Head - Retail (@Biz_Retail)
The Times Sowetan Retail survey named South Africa's favourite retailers last week, with shoppers showing long-term loyalty to some retailers, while a few new surprises cropped up in amongst the categories.
In other news, Tiger Brands has issued a recall of its Tastic Simply Delicious range of cook-in-sauces and ready-cooked rice after it discovered traces of carcinogens in a specific batch of products. FoodSure's MD, Amanda Rogaly says companies need to work harder to close these operational gaps or face destroying the trust of loyal consumers.
