The tipping point - 12 May 2014

We're not even halfway through the year but in retail, it seems it's never too early to start planning for the festive season. Marketing strategies, new products and, of course, service.

Last week we had a look at the importance of good service.
This week, Aki Kalliatakis gives us a breakdown of what he's prepared to pay for customer service - waitrons, petrol pump attendants, car guards... but law clerks? When do you stop passing your bucks?

However, it's time for sommeliers to stop fighting for tips and start preparing for the 2014 Bollinger Exceptional Wine Service Awards. Entries are only open till the end of the month, so get corking.

Have a great week!