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Managers from developing markets make better global business leaders

"Are you a terrorist or a spy?" I was asked. Intuitively I smiled, maybe I shouldn't have, but I have found a smile can diffuse a situation and honestly I did find the question a little funny...

By Michael Wood, Issued by Aperio 15 Aug 2014 10:35

To acquire or not to acquire in Africa

While the opportunities in Africa are immense, entrance into the continent and its many markets can be a complex, frustrating and risky proposition...

By Michael Wood, Issued by Aperio 13 Aug 2014 10:33

Redefining direct sales to reach Generation C

RIXEYVILLE, US: The direct sales industry has changed very little over the last few decades, incorporating new technologies as they have developed, rather than evolving their business practices to capitalise further on existing markets.

By Henry Buell 20 Jun 2014 14:53

Bottom line: It's about Africa

Africa is the story, actually the big story is Africa*. This was the message from Malcolm Horne, of Broll at the fourth South African Council of Shopping Centres (SACSC) annual research conference.

By Danette Breitenbach 11 Apr 2014 09:35

Using animation to make sense of big data

There are a number of specialists who all contribute to analysing and interpreting big data. We'd like to add a less obvious specialisation into the mix, namely animation and gaming.

By Glenn Gillis 7 Mar 2014 06:54

[2014 trends] Fashionably late
[2014 trends] Fashionably late

The most recent International Monetary Fund regional economic outlook for sub-Saharan Africa projects an accelerated GDP growth of 6% in 2014 from around 5% in 2013.

By Nick Schilperoort 7 Feb 2014 08:28

'Beyond Retail' for Africa

Professional services firm, Deloitte was a title sponsor of the inaugural World Retail Congress Africa, held last month in Sandton. I spoke to Ilse du Toit, a manager within the Strategy & Innovation practice at Deloitte Consulting.

By Danette Breitenbach 17 Dec 2013 08:48

Yuppiechef creams customer service with common sense
Yuppiechef creams customer service with common sense

Many a retailer will sing to the tune of "The customer is always right", but not a lot actually live the phrase, much less invest any time or innovation in it. Luckily for you and I, this age of short-term vision is drawing to a close.

By Sindy Peters 5 Dec 2013 10:35

The key to African e-commerce success
The key to African e-commerce success

Africa is characterised by huge diversity in payment methods and preferences, which means every region or country needs to be approached as a distinct market. Anybody who tries to do e-commerce in Africa offering only global payment methods is setting up for failure.

By Peter Harvey 31 Oct 2013 12:11

A world-class brand needs a world-class home

African brands are absent from the Interbrand 2013 list of 100 Best Global Brands and had one African brand listed in the Millward Brown BrandZ 2013 survey. Africa's performance on the top tier global brands is just not up to scratch.

By Golden Muzanago 18 Oct 2013 09:12

African brandcrafting: an opportunity for growth

When it comes to international surveys, African brands have some way to go in realising their full potential.

By Chris Human 13 Sep 2013 07:30

This is lateral thinking of the first order

Some people seem to think that South Africa is the king of oddities and curiosities, particularly when it comes to the many schemes aimed at fleecing unsuspecting and gullible consumers of their money. But there are oddities all over Africa and there just as many crooks, thieves and scammers in other parts of Africa as there are in South Africa.

By Paddy Hartdegen 4 Jul 2013 12:25

Customer experience metrics: The key to success

It is true that a good customer experience will lead to more business, or better "word-of-mouth marketing." Certainly, we all know that in the era of social media, a single negative customer interaction can lead to a public relations nightmare.

By Deon Scheepers 3 Jul 2013 12:26

The real Africa is not English, French, nor Portuguese
The real Africa is not English, French, nor Portuguese

As more and more companies line up to enter Africa, the world's second most populous continent with a rising middle class of more than 300 million, companies with language localisation strategies will enjoy early-mover advantage.

By Ian Henderson 12 Mar 2013 10:31

A mobile Africa: innovation is key

2012 saw the BuzzCity network grow by 67% with over 210.8 billion ads served across the globe and this extensive growth in mobile usage is certain to continue as we move through 2013.

By Dr KF Lai 21 Feb 2013 11:07

[2013 trends] Africa's dynamic markets
[2013 trends] Africa's dynamic markets

The year 2013 for most brands, especially the ones coping with saturated markets in developed countries, will be a decisive one. Incorporating Africa into their corporate brand strategy, if they haven't done so, will be the better part of valour, so to speak.

By Obaika Consulting Team 31 Jan 2013 13:20

[2013 trends] Out-of-the-box branding
[2013 trends] Out-of-the-box branding

No, the concepts of "tribalism", "gamification" and "engagement" aren't a promo for the latest computer game, but are in fact the trends that will characterise the way companies and consumers interact in 2013. The branding industry is constantly developing and. while the following trends are evolutions rather than dynamic, short-term changes, we believe there are 10 areas that will define the brandscape over the next year.

By HKLM Exco Team 31 Jan 2013 12:33

[2013 trends] Africa poised for a great future
[2013 trends] Africa poised for a great future

As 2013 commences, afro-pessimism seems to cede to afro-optimism. There is a global consensus: Africa is poised for a great future. What will be the impact of Africa's growth on our industry? What will be the major trends of the year? In the business world, predicting the future is a crucial exercise.

By Nandkishor Buty 30 Jan 2013 12:39

MACRA shifts roll-out for CELCOM

The Malawi Communication Regulatory Authority (MACRA) has changed the rolling out of services of what is expected to be Malawi's fourth mobile phone service company, CELCOM.

By Gregory Gondwe 8 Oct 2012 09:28

Business journos challenged to be relevant
Business journos challenged to be relevant

The National Bank of Malawi (NBM) has challenged Malawi's business journalists to be relevant as Malawi is undergoing economic hardships.

By Gregory Gondwe 27 Sep 2012 10:06

TNM makes subscribers shoulder their growth
TNM makes subscribers shoulder their growth

Telecoms Networks Malawi (TNM) Limited has announced that it will be increasing base tariff by an average of 19.5% from 1 August 2012 in order to be able to fulfill its plans to expand its coverage and upgrading the older infrastructure by investing more that US$20 million per annum over the next five years.

By Gregory Gondwe 26 Jul 2012 10:21

How to stimulate brand recommendations

Research organisations are constantly updating figures tallying how many branded messages are being pushed at consumers. In South Africa, we are currently being bombarded with around 900 branded messages per week. What is even more staggering is that only four of those messages break through the increasing advertising clutter to generate top-of-mind awareness.

By Jason Stewart 28 Jun 2012 14:51

The challenge of negative word of mouth: Part 2

I'm going to be sharing my agency's step-by-step process on how to effectively deal with negative word of mouth (WOM). In my previous article I looked at sustained negative WOM. This article focuses on situational WOM and outlines a five-point plan to counter negative perceptions that are being spread.

By Jason Stewart 13 Jun 2012 10:05

Brands behaving badly on social media

If you believe that social media enables brands to build relationships with consumers you are dead wrong. The technology merely provides a platform to connect the two parties then everything else goes back to basic psychology, group dynamics and social science.

By Banele Rewo 7 Jun 2012 11:20

BNL launches The Business Times
BNL launches The Business Times

Blantyre Newspapers Limited (BNL) has launched a fifth title after the first issue of an exclusively business newspaper called The Business Times hit the streets last week.

By Gregory Gondwe 10 Apr 2012 14:26

MALSWITCH rebrands
MALSWITCH rebrands

Malawi Switch Center Limited (MALSWITCH) which provides and maintains an infrastructure of electronic payment solutions in Malawi, including the system used by the country mobile phone service providers, has rebranded.

By Gregory Gondwe 16 Feb 2012 12:14

TNM, EMS partnership provides BlackBerry service
TNM, EMS partnership provides BlackBerry service

Malawi's mobile phone service provider, Telekom Networks Malawi (TNM) has partnered with Emitac Mobile Solutions (EMS) to provide BlackBerry services to subscribers in Malawi.

By Gregory Gondwe 12 Dec 2011 09:21

Revive IMF program or no assistance, donors tell Malawi

Malawi's donors under the Common Approach to Budget Support (CABS) have asked the country to revive its International Monetary Fund (IMF) program or forget their financial assistance.

By Gregory Gondwe 8 Dec 2011 13:33

Central Bank governor clash with investor

Reserve Bank of Malawi (RBM) governor, Dr Perks Ligoya clashed with Paladin Africa Limited, a company that mines Uranium at Kayelekera in the country's northern district of Karonga.

By Gregory Gondwe 1 Dec 2011 14:49

ILO proposes monetary policies for Malawi's employment creation

The International Labour Organisation (ILO) has released a report on Malawi which is trying to establish on how monetary policy instruments can be used to encourage Malawi onto a path of employment-generating growth. The report titled Macroeconomic policy for employment creation: The Case for Malawi released last month has identified three policy areas for consideration.

By Gregory Gondwe 2 Nov 2011 12:19

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