Many a retailer will sing to the tune of "The customer is always right", but not a lot actually live the phrase, much less invest any time or innovation in it. Luckily for you and I, this age of short-term vision is drawing to a close.
By Sindy Peters 5 Dec 2013 10:35
It's almost the end of 2013 and you know you need the well-deserved December break, but now is not the time to let your mobile ads go on holiday too.
By Ferdie Bester 25 Nov 2013 07:41
Africa is characterised by huge diversity in payment methods and preferences, which means every region or country needs to be approached as a distinct market. Anybody who tries to do e-commerce in Africa offering only global payment methods is setting up for failure.
By Peter Harvey 31 Oct 2013 12:11
African brands are absent from the Interbrand 2013 list of 100 Best Global Brands and had one African brand listed in the Millward Brown BrandZ 2013 survey. Africa's performance on the top tier global brands is just not up to scratch.
By Golden Muzanago 18 Oct 2013 09:12
When it comes to international surveys, African brands have some way to go in realising their full potential.
By Chris Human 13 Sep 2013 07:30
In partnership with distributor CFAO, French retailer Carrefour is making its entrance into the African market and will open shops in eight African countries by 2015.
23 Aug 2013 13:46
By bringing healthy food to the fast food market at a time when no-one else was offering it, Kauai found their ideal niche, and have gone on to become a popular and successful brand in South Africa.
31 Jul 2013 07:05
On 25 July 2013, Massmart opened its second Builders Warehouse in Botswana, in Francistown.
29 Jul 2013 11:55
SA's quick-service restaurant groups are seeing an improvement in the UK market‚ where trading over the past few years has been difficult as rising labour costs and depressed consumer spending weighed on operations.
By Zeenat Moorad 5 Jul 2013 07:29
It is true that a good customer experience will lead to more business, or better "word-of-mouth marketing." Certainly, we all know that in the era of social media, a single negative customer interaction can lead to a public relations nightmare.
By Deon Scheepers 3 Jul 2013 12:26
E-commerce in Africa has grown dramatically over the past year, says Robin Philip of payment services provider PayGate, and is now in a position to support the massive consumer boom that's happening across the continent.
2 Jul 2013 09:46
The Government of Malawi announced that it is joining the Better Than Cash Alliance, committing to transition government cash payments to electronic disbursements.
1 Jul 2013 10:54
Mozambique has promulgated Competition Law, 10 of 2013 (the Act), which will enter into force on 10 July, 2013. The Act applies to all economic activities in or having an effect in Mozambique, subject to certain exceptions.
By Emile Myburgh and Tamara Dini 5 Jun 2013 17:09
What the Cape Town Vida e Caffé franchise calls its "big push this year" will see the operation exporting its concept coffee shops to Ghana.
By Zeenat Moorad 30 Apr 2013 15:41
LONDON, UK: Here are the nominations for the D&AD Awards. See this year's In Book winners and Nominations below. Yellow Pencil winners will be revealed on Wednesday 12 June at the Awards Ceremony.
22 Apr 2013 11:05
Barclays recently released the results of a survey that questioned retailers on their attitudes towards international expansion. While, for now, the USA and China remain firm favourites for British retailers, the island's brands see Africa as the retail growth story of the next decade.
3 Apr 2013 08:30
Françoise Henderson provides some insight into the pitfalls of corporate localisation.
By Françoise Henderson 19 Mar 2013 12:01
Africa's growing middle class has expensive tastes and research by Bain & Company suggests that luxury goods sales will increase by 11% this year - demonstrating the continent's potential for upmarket goods.
By Zeenat Moorad 5 Nov 2013 09:50
Moving Tactics has partnered with Hungry Lion, one of the fastest growing Quick-Service Restaurants (QSR) in South Africa, to implement a dynamic digital signage solution within their stores in South Africa and Africa.
Issued by Moving Tactics 29 Oct 2013 17:02
According to a report on Bulawayo 24, Shoprite has quit trading in Zimbabwe after the retail outlet was closed down on Monday.
19 Sep 2013 08:03
Garmin is ramping up its product offerings and service in East Africa to include support for sectors dealing with the rapidly expanding mining, agriculture and infrastructure sectors.
Issued by Garmin 26 Aug 2013 09:53
African markets to the northern parts of SA are proving lucrative for local fruit and vegetable retailers, with business accounting for at least 10% of turnover for the sector.
By Shannon Sherry 16 Aug 2013 11:15
The Designer and Agent Showcase Africa (DnA Africa) opened yesterday at Zen in Maboneng Precinct in Johannesburg. The show promotes emerging and established African fashion designers and their brands and hopes to connect them to local and international fashion buyers, giving them a stepping-stone to the retail industry.
1 Aug 2013 09:40
Some people seem to think that South Africa is the king of oddities and curiosities, particularly when it comes to the many schemes aimed at fleecing unsuspecting and gullible consumers of their money. But there are oddities all over Africa and there just as many crooks, thieves and scammers in other parts of Africa as there are in South Africa.
By Paddy Hartdegen 4 Jul 2013 12:25
Steers' iconic flame-grilled burgers will make their way to the UK‚ when parent company Famous Brands (Fbr) opens its maiden outlet in Clapham‚ London in July.
By Zeenat Moorad 30 May 2013 16:32
What is it about the brand you picked off the shelf, signed vehicle finance for or the network you subscribe to that defined your choice? The experience. Your experience. Experiential Marketing lives in the space where decisions are made.
Issued by Mo-Tseleng 22 May 2013 09:34
Spark ATM Systems, South Africa's independent Automated Teller Machine (ATM) deployer, has expanded into Africa through the establishment of Spark ATM Systems in Zimbabwe, in partnership with CBZ Bank Limited, Zimbabwe's largest retail bank.
21 May 2013 16:23
The May issue of Food Processing Africa takes a look at boosting farming in east Africa, product opportunities in Angola along with trends and insightful new products.
20 May 2013 11:58
A new report, Bright Africa, provides a uniquely comprehensive look at transaction multiples across the continent.
11 Apr 2013 10:54
Although their transition to middle class status has been fairly rapid, African consumers have embraced new mobile technologies that keep them informed of the growing array of brands, products and services. These, however, are not always easily available to them.
4 Apr 2013 11:46
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