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Anton Cabral
Digital transformation is not just about technology - it's about people

Can you remember thirty-or-so years ago, to a time before mobile technology and the internet?

By Anton Cabral 11 Sep 2017

Joe Fuster
#CEMAfrica2017: ‘Remember that I'm human' - your customer

There is an organisational shift taking place in the customer experience industry, where traditional siloed structures are breaking down to enable a culture of customer-centricity...

By Louise Marsland 21 Aug 2017

Company identity and your start-up: how to cultivate a winning culture
Company identity and your start-up: how to cultivate a winning culture

Culture - it can make or break an otherwise viable business. It's that personality that drives performance, that special something that draws people to want to be part of an organisation...

By Harry Welby-Cooke 14 Jul 2016

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