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House insurance row
House insurance row

A national insurance firm has changed tack and apologised to a township homeowner for its initial refusal to insure his R5m house in KwaNobuhle...

By Hendrick Mphande 12 Sep 2017

Boris Dzhingarov
Improving the customer experience in the commercial insurance industry

In many ways, the idea of improving the customer experience is something of a holy grail in the commercial insurance industry...

By Boris Dzhingarov, Issued by Monetary Library 7 Sep 2017

PoPI: Are intermediaries ready?
PoPI: Are intermediaries ready?

New regulations like the Protection of Personal Information Act, the so-called PoPI Act, will have an impact on the insurance industry, for which it is not quite ready.

7 Sep 2017

Iemas turns 80!
Iemas turns 80!

Iemas is celebrating its 80th birthday this September. 80 years is a significant time and surely justifies a trip down memory lane...

Issued by Iemas Financial Services 6 Sep 2017

Consumer tribunal dismisses credit watchdog's case against Finbond
Consumer tribunal dismisses credit watchdog's case against Finbond

The National Consumer Tribunal has dismissed the NCR's claims of excessive overcharging against Finbond Mutual Bank...

By Moyagabo Maake 5 Sep 2017

Fire and storm a single disaster, argues Santam
Fire and storm a single disaster, argues Santam

Santam could recover R70m for the June Knysna wildfires and Cape Town storms if talks with reinsurers are successful, says CEO Liz Lambrechts...

By Moyagabo Maake 4 Sep 2017

Drew Schnehage, commercial director, Innovation Group South Africa
Let's talk insuretech

In the digital age, customer service plays a critical role as a competitive differentiator and to attract and retain a steady stream of clients...

By Drew Schnehage 24 Aug 2017

Gary Allemann, MD of Master Data Management
Accurate data is the key to a viable insurance sector

For insurers to remain competitive and viable, they require accurate data to move their business forward into the digital age...

By Gary Allemann 18 Aug 2017

Credit life insurance regulations now in effect
Credit life insurance regulations now in effect

The final credit life insurance regulations came into effect on 9 August 2017...

11 Aug 2017

Kantha Naicker, vice chairman of Saipa
#WomensMonth: Balancing the books on equality

Newly appointed vice chairman of the Saipa, Kantha Naicker, is on a mission to ensure more inclusivity by bringing more women into the accounting profession...

11 Aug 2017

Law 'required over unclaimed pensions'
Law 'required over unclaimed pensions'

Legislation is needed to compel pension fund administrators to increase efforts to trace beneficiaries and pay out billions of rand in unclaimed funds...

10 Aug 2017

Are the demarcation regulations unconstitutional?
Are the demarcation regulations unconstitutional?

A consequence of the demarcation regulations coming into force is that up to two million policyholders using insurance products to access healthcare are now uninsured...

8 Aug 2017

Experts decry plan to consolidate small medical schemes
Experts decry plan to consolidate small medical schemes

The plan by the CMS to consolidate or dissolve small medical schemes posed risks to the people who belong to them....

2 Aug 2017

#StartupStory: Spatialedge
#StartupStory: Spatialedge

In this week's #StartupStory, we chat to Retief Gerber, CEO of Spatialedge - a geospatial data insights and marketing company...

By Ilse van den Berg 28 Jul 2017

Andreas Berger, AGCS chief regions & markets officer; Delphine Traoré Maïdou, Allianz Africa COO; Oliver Bäte and Coenraad Vrolijk Allianz Africa CEO.
African insurance market ripe for digitalisation

Insurance customers have new expectations, thanks to digitalisation.

25 Jul 2017

Nefrids Africa wins Seedstars Tanzania round
Nefrids Africa wins Seedstars Tanzania round

Nefrids Africa has won the Tanzania round of Seedstars World and will represent Tanzania at the Seedstars Summit in Switzerland to compete for up to $1m in equity investments and other prizes...

25 Jul 2017

Pre-NHI forum to take on medical aid graft
Pre-NHI forum to take on medical aid graft

The Special Investigations Unit (SIU) has partnered with the private healthcare industry to create a forum to help prevent corruption for NHI...

19 Jul 2017

2017 Startupbootcamp InsurTech fast-track tour mid-August
2017 Startupbootcamp InsurTech fast-track tour mid-August

Startupbootcamp will be giving young InsurTech startups the opportunity to engage with industry experts at the InsurTech fast-track days...

18 Jul 2017

#StartupStory: eCOIDA
#StartupStory: eCOIDA

eCOIDA is not a 'startup' in the obvious sense of the word. A division of an 18-year-old company, we find out how the Barclays Accelerator is helping it to venture into the short-term insurance industry...

By Ilse van den Berg 6 Jul 2017

New executives at Alexander Forbes
New executives at Alexander Forbes

Alexander Forbes has bolstered its executive team with two new appointments and a newly created role for former human resources boss Thabo Mashaba...

By Moyagabo Maake 5 Jul 2017

The junk status effect on small businesses
The junk status effect on small businesses

Tempted to cut corners in an attempt to save money, don't succumb to the pressure and skimp on your business insurance - being properly covered is critical to long-term survival...

Issued by MiWay 29 Jun 2017

Nic Kohler, CEO: Hollard Insurance Group
Hollard completes Regent deal

The Hollard Insurance Group has completed its R1.8bn acquisition of the Regent Insurance Group from Imperial Holdings...

28 Jun 2017

Closing the underinsurance gap
Closing the underinsurance gap

There's a worrying trend in consumer behaviour which will see the underinsurance gap grow even more over the next few years...

26 Jun 2017

South African Customer Satisfaction Index shows fondness for fast foods
South African Customer Satisfaction Index shows fondness for fast foods

The Consulta 2016 National South African Customer Satisfaction Index (SAcsi) reflects that South Africans are fond of fast food...

22 Jun 2017

Tabech wins Seedstars Mozambique round
Tabech wins Seedstars Mozambique round

Mobile insurance startup Tabech has been selected as the winner of the Mozambique round of Seedstars World for its Móvelcare product. It was also announced that the annual Seedstars Africa Regional Summit will take place in Mozambique...

22 Jun 2017

Brooks Mparutsa, executive director of Hollard's international business.
Hollard partners with Cigna

Insurer Hollard planned "significant acquisitions" on the continent in the next few years...

20 Jun 2017

Photo: Mediclinic
New law crimps cash-back plans

The demarcation regulations clearly distinguish between medical insurance products and medical aid schemes...

By Roland Buys 20 Jun 2017

Iemas now offers a primary healthcare solution to participating employer groups
Iemas now offers a primary healthcare solution to participating employer groups

Iemas Insurance Brokers has announced yet another solution to its current product portfolio in the form of primary healthcare solutions to participating employer groups' employees...

Issued by Iemas Financial Services 19 Jun 2017

A screenshot of the Outsurance Father’s Day ad.
Outsurance responds to its ‘racist' Father's Day ad, blames junior employee

NEWSWATCH: Outsurance's Father's Day advert was ill-conceived by a 'young' staff member and branded as 'racist' for featuring predominantly white fathers...

19 Jun 2017

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