Retailers, struggling to connect with their customers, have been trialling new technologies to blend in-store and digital experiences...
Gary Mortimer and Louise Grimmer 11 Apr 2018
E-commerce may be where the retail industry is seeing growth, but the physical store is not dead. In fact, it may be more important than ever...
Lauren Hartzenberg 12 Mar 2018
The digital age poses challenges for all brands in every sector, and yet for the luxury market, the conundrum is a particularly tricky one...
Megan Bowman 19 Jan 2018
Surge in consumers' use of messaging and social media is transforming their expectations of service, says new BT and Cisco research...
6 Dec 2017
The photo op with Santa Claus has long been a holiday mainstay for American children. But this year, shopping malls in several states are scheduling glamour shots for man's best friend...
24 Nov 2017
Annual online retail or "e-tail" sales now exceed $19 billion in Canada, AUS$21 billion in Australia, US$410 billion in the United States and US$1 trillion in China...
A new report reveals discrepancies in how manufacturers and retailers view and approach post-purchase revenue, profit and relationship-building opportunities in the aftermarket service sector...
12 Oct 2017
Consumers are most willing to engage brands with new technology if they feel that they are in control of their experience...
3 Apr 2017
SAN FRANCISCO - Amazon on Monday banned reviews of products received free or at generous discounts, unless authors have been deemed trustworthy by the online retail giant...
5 Oct 2016
CHICAGO, US: Last March, Bloomberg reported the number of jobs reached a record pre-recession peak at 116.1 million, even surpassing the US Labour Department's projections.
Alex Hillsberg 10 Sep 2014
INDIANAPOLIS, US: Research by global software provider Interactive Intelligence Inc reveal what customers look for in a great service experience.
10 Jun 2014