Self-service technology has gone a long way during the last decade. With the advent of social media and smartphones...
Adam Manuel 14 Nov 2016
BT has announced that it is working with Gallerie Commerciali Italia to create new digital customer experiences for shoppers in Italy...
15 Jun 2016
LONDON, UK: A chain of DIY stores in the United Kingdom is preparing its staff for kinky Fifty Shades customers after they have seen the erotic film Fifty Shades of Grey...
11 Feb 2015
INDIANAPOLIS, US: Research by global software provider Interactive Intelligence Inc reveal what customers look for in a great service experience.
10 Jun 2014
LONDON, UK: Then attend ECEW 2013 to learn how to maximise its appeal.
14 Mar 2013
LONDON, UK: Check out the first judges for 2012...Joining the chair of the jury, Dominic Fawcett, Sony Europe, are some of the most influential people from the media and advertising industry...
7 Jun 2012
LONDON, UK: This year marks the fourth ECEW event, and taking your feedback from previous years, the organisers have made it bigger and better than ever.
8 Mar 2012
LONDON, UK: "...Google's integration of Google+ into its search results is a major change, one that brands and businesses must not ignore. And with Facebook having the potential to immediately capture a quarter of the search market globally were it to launch its own search engine, this move by Google has not come a minute too soon..."
16 Jan 2012
LONDON, UK: YouGov survey reveals the extent to which the UK public uses social media to contact or talk about businesses.
25 Oct 2011
LONDON, UK: Customer loyalty: it's what every customer needs a reason to give, and what every institution strives to achieve. Moreover, it seems Brits believe supermarkets are indeed super when it comes to rewarding their loyal consumers, as latest research from Mintel reveals.
9 Jun 2011
LONDON, UK: More than half of UK consumers say they are not comfortable with businesses using location-based technology to pinpoint their whereabouts, even if it would improve their customer service, research from Ovum has revealed.
2 Jun 2011
LONDON, UK: Financial services providers need to remind consumers that they can play a role in reducing stress, rather than adding to it, finds Datamonitor.
Published by Datamonitor 14 Apr 2011