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Paul Fick

Divisional MD: Jasco Enterprise
Paul Fick is the divisional MD of Jasco Enterprise. He became a part of the Jasco Group in 2010 with the merger of Spescom and Jasco. Email Paul at and follow him on Twitter at @pfick100.
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Moving the contact centre to the cloud
[Paul Fick] Cloud services and hosted services have been talked about for many years, but only recently, since bandwidth has become more available and affordable, have they become a viable option in South Africa. 16 May 2013 08:30
Do you know the total cost of ownership of your communication solution?
[Paul Fick] Converged communication solutions have become critical to the enterprise for productivity reasons amongst others. However, while organisations have invested large sums of money into communication technology, they often fail to realise the full value of their investment, as they do not know the total cost of ownership (TCO) of the solution and, therefore, cannot see the cost versus benefits that are being delivered. 10 May 2013 11:49
Is BYOD negatively impacting on your employee productivity?
[Paul Fick] The Bring Your Own Device (BYOD) phenomenon has exploded in recent years as a result of mobility and the exponential growth in the popularity and the available variety of smartphones, tablets and notebook computers. 19 Apr 2013 07:28
The importance of multi-channel in the contact centre
[Paul Fick] The internet has empowered customers to easily and instantly analyse, compare, search and research products, prices and brands before making a purchasing decision. This has significantly changed the customer-company relationship. Customers now demand instant attention, and if they are not satisfied, obtain good service or the product quality is poor, this knowledge will immediately be shared with their peers via a variety of media channels. 14 Sep 2012 07:06
Corporate social investment is key for education in SA
[Paul Fick] Education in South Africa today is fraught with challenges. Teachers and learners struggle due to limited resources and tools, resulting in a general falling of standards. Decreasing the national pass requirements to 35 percent will not solve this problem and it has a knock-on effect as matriculants face the challenge of obtaining university entrances. 29 Mar 2012 10:52
Jasco addresses SA education issues
[Paul Fick] The South African education sector is faced with the significant challenge of increasing the matriculant pass rate with limited resources. Some of these include a high learner-to-teacher ratio and a lack of technology that could enable a better learning experience. 18 Jan 2012 10:39
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