South Africa's mature domestic BPO (Business Process Outsourcing) market means that we boast a large pool of world-class expertise in the financial services, telecommunications and legal domains...
By Jacques Storm 25 Jul 2014 08:29
Habari Media's Insights and Innovations Director, Byron John, covered the topic of creativity at this year's Habari Media Tuongee which took place from 17-18 July...
By Ilse van den Berg 25 Jul 2014 08:15
How many times have you walked out of a shop with everything but the one item you actually went in to buy? Or been unable to resist 'temptation aisle' at the tills, buying the snacks you didn't intend to? It's all designed that way...
By Louise Marsland 25 Jul 2014 06:38
On a recent visit here, The Guardian editor Alan Rusbridger spoke of the concept of "open journalism"...
By Anton Harber 25 Jul 2014 06:25
Some say there are only two things certain about life. I say there are three - death, taxes, and that Loerie Awards announcement, "There is no Grand Prix for radio this year..."
By Chris Moerdyk 25 Jul 2014 05:19
Contact centres, like most contemporary companies, have to deal with ever increasing quantities of data, with the number call recordings, analytics and other metrics being added daily...
By Gert Swart 24 Jul 2014 14:00
On entering new markets, the decision whether to translate your product interface (software, Web or hardware) or literature into new languages essentially comes down to the issue of return on investment (ROI).
By Françoise Henderson 24 Jul 2014 13:48
Many marketing people placed in companies are juniors, if they even exist at all - or the role is just not taken seriously at all by anyone internally...
By Chemory Gunko 24 Jul 2014 09:47
When I first started writing, I wanted to know how I could be the best writer possible in my field. The best advice I could find was write every day.
By Marion Scher 24 Jul 2014 06:47
Hlaudi Motsoeneng is absolutely the ideal man for the job as Chief Operating Officer (COO) of the SABC.
By Chris Moerdyk 24 Jul 2014 05:31
It is tempting to dismiss selfies as a passing fad... but the selfie is important because it is not just a portrait of ourselves, but a portrait of our times as well...
By Jason Xenopoulos, Issued by NATIVE VML 23 Jul 2014 13:59
In a global marketplace where people are bombarded with a neverending stream of information from hundreds of companies every day, how do you stand out from the crowd and make sure you're understood?
By Adrian Burger 23 Jul 2014 13:00
Every single event planner wants to ensure that their events are well attended. Whether you're tasked with running an exclusive product launch or a high-profile awards evening...
By Terry Sutherland 23 Jul 2014 10:50
The fourth annual Habari Media Tuongee brought together the finest of the digital marketing industry to talk about the past, present and future of digital... (video)
By Ilse van den Berg 23 Jul 2014 08:18
The future of communications is content and speed, says the new Ogilvy & Mather Public Relations National Managing Director, Joanna Oosthuizen.
By Louise Marsland 23 Jul 2014 05:44
Digital media is a crucial part of today's marketing mix. While it is important to ensure that you have a digital media plan to support your campaign...
By Matthew Arnold 22 Jul 2014 15:01
While spreadsheets and dashboards are nice, actually being able to prove your marketing works is far more useful...
By Charles Stretch 22 Jul 2014 14:02
Big data promises numerous benefits, such as competitive advantages, productivity growth, operational efficiency and innovation...
By Simon Campbell-Young 22 Jul 2014 13:05
Someone once told me that curiosity is the definitive quality of a great strategist. But is there any space for curiosity to stand as the intrinsic draw-card by which we develop a campaign strategy?
By Jessica Gregory 22 Jul 2014 09:09
I am writing this article to make marketers aware of what I have dubbed "The Me Generation"...
By Charles Maynard 21 Jul 2014 16:04
Digital publishing and advertising is a sophisticated, high-tech industry where we have an array of statistics and metrics at our fingertips...
By Pierre Cassuto 21 Jul 2014 14:12
Many organisations are investing significant sums and extensive time into implementing Customer Relationship Management (CRM) systems for their purported ability to deliver improved customer relations and client retention...
By Gary Allemann 21 Jul 2014 14:00
Companies who have client-facing staff either online or offline should ensure that every staff member has a basic working knowledge of the Consumer Protection Act...
By Gareth Cremen 21 Jul 2014 10:38
As South African newspapers and magazines come under increasing pressure from digital competition, so must they look to digital innovations such as augmented reality to rejuvenate their business models.
By Diane Charton 18 Jul 2014 15:25
Mobile technology is significantly changing the way businesses interact with their customers, and to put it simply, engagement is everything...
By Laurie Sloan 18 Jul 2014 14:30
Mondelez International has opened a new Sensory Laboratory in South Africa.
By Danette Breitenbach 18 Jul 2014 13:22
A few years ago, international trends forecaster, Li Edelkoort told a Design Indaba audience to "go farming".
By Louise Marsland 18 Jul 2014 10:18
Clem Sunter points out a number of red flags that will lead us to a ruinous state. The flags include nationalisation, gagging the media and land grabs.
By Sid Peimer 17 Jul 2014 14:20
There we sat around a large boardroom table, salmon and scrambled egg laden croissants before us, all members of a newly assembled future-proof think tank...
By Travis Bussiahn 17 Jul 2014 14:02
Striata, a specialist in secure customer communications management is once again a sponsor of the Billentis report. This year the focus is on 'E-Invoicing/E-Billing - Key stakeholders as game changers.
By Michael Wright, Issued by Striata SA 16 Jul 2014 13:11
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