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#CEMAfrica2017: Empowered customer experiences lie in multi-focused design
#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

Sven Schoof, head of customer experience at Spree, discusses how to empower customers to interact with your brand...

By Lauren Hartzenberg 5 hours ago

Joe Fuster
#CEMAfrica2017: ‘Remember that I'm human' - your customer

There is an organisational shift taking place in the customer experience industry, where traditional siloed structures are breaking down to enable a culture of customer-centricity...

By Louise Marsland 5 hours ago

Sneha Shah, MD of Thomson Reuters Africa
#GIL2017: How global volatility can benefit Africa

Not so long ago, people would have scoffed at the notion that the UK would be pulling out of the EU or that Donald Trump would be sitting in the Oval Office.

By Nicci Botha 5 hours ago

Boris Dzhingarov
Email marketing: The key to successful small business

So much has been said and written about the effectiveness of email marketing and how small business owners can leverage this tool to grow their businesses...

By Boris Dzhingarov, Issued by Monetary Library 7 hours ago

FairLady Women of the Future 2017 judges.
#WomensMonth: FairLady's Women of the Future seize the moment

The overwhelming message from the winners and finalists of the FairLady Women of the Future Awards 2017, in partnership with Santam, is to seize the moment. Don't wait, jump in and start your business, live your dream and passion...

By Danette Breitenbach 10 hours ago

#Newsmaker: Tanja Lategan leads the way for women in digital leadership
#Newsmaker: Tanja Lategan leads the way for women in digital leadership

Thursday, 17 August marked Tanja Lategan's first day on the job as new MD of Creative Spark. As it so happens to be Women's Month, we interviewed her to find out what it took to crack the so-called glass ceiling as a woman in leadership in the digital space and how she'd encourage other women to do the same...

By Jessica Tennant 11 hours ago

#Loeries2017: Be stupid, fail harder and give it all away, says BSSP's Keith Cartwright
#Loeries2017: Be stupid, fail harder and give it all away, says BSSP's Keith Cartwright

BSSP's Keith Cartwright shares five disciplines at the Dstv Seminar of Creativity that has crafted his mind and gave him focus. Here we look at the last three...

By Juanita Pienaar 1 day ago

#Loeries2017: Doubt yourself and steal, if you want to be great, says BSSP's Keith Cartwright
#Loeries2017: Doubt yourself and steal, if you want to be great, says BSSP's Keith Cartwright

BSSP's Keith Cartwright shares five disciplines at the Dstv Seminar of Creativity that has crafted his mind and gave him focus. Here we look at the first two...

By Juanita Pienaar 1 day ago

#Loeries2017: Marketing Leadership and Innovation Award 2017 goes to KFC's Mike Middleton
#Loeries2017: Marketing Leadership and Innovation Award 2017 goes to KFC's Mike Middleton

Mike Middleton, KFC Africa CMO, is the well-deserved recipient of this year's Marketing Leadership and Innovation Award for his contribution to the marketing and advertising industry over the duration of his career...

By Jessica Tennant 1 day ago

Pum Lefebure Photo by Gallo Images/Alistair Nicoll
#Loeries2017: Design Army's Pum Lefebure on how to master the art of seduction

Pum Lefebure, co-founder and CCO of Design Army, based in Washington DC was the last speaker of the day at the DStv Seminar of Creativity, where she explained how marketing is a lot like dating, and how similarly falling in love with a brand goes from flirting to romance to seduction...

By Jessica Tennant 2 days ago

Weera Saad Gallo Images
#Loeries2017: Be the popes, the geeks and the rock and rollers, says Creative Shop's Weera Saad

First up at today's DStv Seminar of Creativity was Facebook's head Creative Shop: MEA, Weera Saad, who spoke about how things have changed over time and how we need to change to ride this new wave that's arrived. “It's a brave new world, the big wave is here and it's perfect, and it's staring you in the face.” We need to surf it, she said...

By Jessica Tennant 3 days ago

Phakiso Tlali
#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

How do you convince your colleagues in government to embrace citizen needs first and deliver excellent customer service and experience to citizens, meeting service delivery needs and solving their problems?

By Louise Marsland 3 days ago

Boris Dzhingarov
Using SEO backlinks for branding purposes

The problem with branding is that it takes a long time. You want to do various different things in order to be successful. One of them is actually using SEO backlinks...

By Boris Dzhingarov, Issued by Monetary Library 3 days ago

A scene from our red carpet gallery of the Standard Bank Top Women Awards. for more!
#SBTopWomen Awards: A celebration of women

It's not often you attend an awards event where the recipient of the Lifetime Award breaks out into song...

By Danette Breitenbach 3 days ago

Glenda Grey, president of the South African Medical Research Council. Image ©
[Standard Bank Top Women Conference] Passionate for science

Science is an indication of a country's wealth, and the best indicator of a country's GDP and productivity is its scientific productivity. The investment of a country into science creates a healthy country and a healthy country is a wealthy country...

By Danette Breitenbach 3 days ago

Rory Moore, innovation pioneer, Accenture. Image ©
[Standard Bank Top Women Conference] Mastering digital to soar over the gender gap

The Fourth Industrial Revolution could allow women to leapfrog the gender gap to create a future that is truly equal and inclusive. This is because this new world will require different talents and skills; ones that are inherent to women...

By Danette Breitenbach 3 days ago

#Loeries2017: BBDO's Mike Schalit on the Creative#Director book launch
#Loeries2017: BBDO's Mike Schalit on the Creative#Director book launch

The launch of Net#work BBDO's Creative#Director (#CD) coffee table book is set to take place at the culmination of Loeries' Student Portfolio Day directly after the DStv Seminar at a special cocktail evening later today around 17h00 on the ICC Balcony...

By Jessica Tennant 3 days ago

Dr Judy Dlamini, executive chairperson, Mbekani Group; Phuti Mahanyele, CEO, Sigma Capital; and Glenda Grey, president of the South African Medical Research Council.
[Standard Bank Top Women Conference]: Gender equality by 2030

For gender equality to be achieved by 2030, women will have to overcome many challenges...

By Danette Breitenbach 3 days ago

Image ©
[Standard Bank Top Women Conference] Standing together for liberation

“The power of women is that if you empower one, others will follow. If we work together, we will rise and lift others with us. This is the responsibility that the 20,000 women who marched to the Union Buildings on 9 August 1956 gave us...”

By Danette Breitenbach 3 days ago

Strictly business, but personal
Strictly business, but personal

In the movie, The Godfather, Michael Corleone, as played by Al Pacino, utters the immortal line to his on-screen brother, “It's not personal, Sonny, it's strictly business.”

By Wynand Smit 17 Aug 2017

Loeries2017: Building the new creative economy at the speed of thought
Loeries2017: Building the new creative economy at the speed of thought

An interview with Fort CEO Shukri Toefy, where he shares insights into the changing value chain of the new creative economy...

By Jessica Tennant 17 Aug 2017

#Loeries2017: The Business of Comedy
#Loeries2017: The Business of Comedy

An interview with Donovan Goliath, founder of entertainment company Goliath and Goliath and two years running Loeries Creative Voice, on running a creative business and turning comedic ideas into monetary gains...

By Jessica Tennant 17 Aug 2017

Allon Raiz
#Loeries2017: Why small agencies fail (masterclass)

An interview with Allon Raiz, founder and CEO of Raizcorp to find out what one could expect to learn from his masterclass on ‘Why small agencies fail'...

By Jessica Tennant 17 Aug 2017

#Loeries2017: How to be future-fit for cyber challenges
#Loeries2017: How to be future-fit for cyber challenges

An interview with Johanna McDowell, founder and CEO of IAS on the changing agency/client relationship...

By Jessica Tennant 17 Aug 2017

Lorraine Landon
#Loeries2017: A deep dive into YouTube and video advertising (masterclass)

An interview with Lorraine Landon, head of agencies at Google South Africa to find out what one could expect to learn from the Google masterclasses on ‘YouTube: all you need to know for campaign success' and ‘video advertising: what works best when'...

By Jessica Tennant 17 Aug 2017

#WomensMonth: Women in marketing: The new specialist generalists?
#WomensMonth: Women in marketing: The new specialist generalists?

It's not enough for young women to focus on a specialised marketing career; we now need to be “specialist generalists,” and know an awful lot about a lot, writes Sheila McGillivray...

By Sheila McGillivray 16 Aug 2017

MultiChoice team at CXA Awards © .
MultiChoice dominates first-ever CXA Awards

MultiChoice won four out of the six awards awarded at the first-ever CXA Awards held at the Century City Convention Centre in Cape Town last night...

By Juanita Pienaar 16 Aug 2017

Screengrabs from the ad.
#OrchidsandOnions: How sour milk founded a sweet business empire... and how to Gupta a well-known saying

One of the greeting card platitudes that annoys me is the one that says: “You can be anything you want to be...”

By Brendan Seery 15 Aug 2017

The state of digital media
The state of digital media

When writing about the state of digital media in South Africa, one needs to understand the climate of trust and how that which has traditionally been seen as news, has changed so dramatically...

By Genevieve Cutts, Issued by MANGO-OMC 15 Aug 2017

#AfricaAchiever OMG Digital aims to reach Africa's millennials
#AfricaAchiever OMG Digital aims to reach Africa's millennials

Our Africa Achiever this month is co-founder of OMG Digital in Ghana, Jesse Arhin Ghansah...

By Louise Marsland 14 Aug 2017

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