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GLOBAL

Warakorn Harnprasop ©
Customers likely to share positive experiences as much as bad experiences

Research done by Yonder Digital Group found that UK consumers are as likely to share a good experience as a bad one...

4 May 2017

SOUTH AFRICA

IABC EMENA conference tackles leadership communication
IABC EMENA conference tackles leadership communication

LONDON: The IABC EMENA, the counterpart of the Africa region of the IABC, hosted their annual conference titled "Power to the People", addressing the key trends in communication...

By Daniel Munslow 15 Apr 2015

UNITED KINGDOM

'Here we are sir, but please... not in the store...'
'Here we are sir, but please... not in the store...'

LONDON, UK: A chain of DIY stores in the United Kingdom is preparing its staff for kinky Fifty Shades customers after they have seen the erotic film Fifty Shades of Grey...

11 Feb 2015

UNITED KINGDOM

Top 10 global consumer trends of 2015 by Euromonitor
Top 10 global consumer trends of 2015 by Euromonitor

LONDON, UK: The top 10 global consumer trends for 2015 were revealed by leading market research company Euromonitor International...

19 Jan 2015

UNITED STATES

Second annual global customer service survey: The findings
Second annual global customer service survey: The findings

INDIANAPOLIS, US: Research by global software provider Interactive Intelligence Inc reveal what customers look for in a great service experience.

10 Jun 2014

UNITED KINGDOM

Jose Capelo
Big data and the consumer experience for business

EDINBURGH, SCOTLAND, UK: The concept of big data has brought a revolution in relations between companies and their customers.

By Jose Capelo 30 May 2014

UNITED KINGDOM

Passionate about your brand?
Passionate about your brand?

LONDON, UK: Then attend ECEW 2013 to learn how to maximise its appeal.

14 Mar 2013

UNITED KINGDOM

M&M Global Awards: The jury
M&M Global Awards: The jury

LONDON, UK: Check out the first judges for 2012...Joining the chair of the jury, Dominic Fawcett, Sony Europe, are some of the most influential people from the media and advertising industry...

7 Jun 2012

UNITED KINGDOM

Maximizer Software hosts free CRM webinar
Maximizer Software hosts free CRM webinar

BRACKNELL, UK: Maximizer Software - a leading provider of simple, accessible and affordable customer relationship management (CRM) systems - is hosting a free webinar to help sales teams improve their performance of their CRM systems.

13 Apr 2012

UNITED KINGDOM

Massive line-up for ECEW 2012
Massive line-up for ECEW 2012

LONDON, UK: This year marks the fourth ECEW event, and taking your feedback from previous years, the organisers have made it bigger and better than ever.

8 Mar 2012

UNITED KINGDOM

Greenlight comment: 'Social Search' is finally here!
Greenlight comment: 'Social Search' is finally here!

LONDON, UK: "...Google's integration of Google+ into its search results is a major change, one that brands and businesses must not ignore. And with Facebook having the potential to immediately capture a quarter of the search market globally were it to launch its own search engine, this move by Google has not come a minute too soon..."

16 Jan 2012

UNITED KINGDOM

UK Population turns to social media to express opinions about brands
UK Population turns to social media to express opinions about brands

LONDON, UK: YouGov survey reveals the extent to which the UK public uses social media to contact or talk about businesses.

25 Oct 2011

UNITED KINGDOM

Supermarkets top Britain's firms as the most loyal 'institutions'
Supermarkets top Britain's firms as the most loyal 'institutions'

LONDON, UK: Customer loyalty: it's what every customer needs a reason to give, and what every institution strives to achieve. Moreover, it seems Brits believe supermarkets are indeed super when it comes to rewarding their loyal consumers, as latest research from Mintel reveals.

9 Jun 2011

UNITED KINGDOM

Survey reveals UK fears over location-based technology in customer service
Survey reveals UK fears over location-based technology in customer service

LONDON, UK: More than half of UK consumers say they are not comfortable with businesses using location-based technology to pinpoint their whereabouts, even if it would improve their customer service, research from Ovum has revealed.

2 Jun 2011

UNITED KINGDOM

Reducing stress is key to financial services providers' success
Reducing stress is key to financial services providers' success

LONDON, UK: Financial services providers need to remind consumers that they can play a role in reducing stress, rather than adding to it, finds Datamonitor.

By Published by Datamonitor 14 Apr 2011

UNITED KINGDOM

Advances in technology will give consumers power over banks by 2020
Advances in technology will give consumers power over banks by 2020

LONDON, UK: Looking to the future of the financial services industry, independent market analyst Datamonitor has forecast that banks that are eager to engage with consumers will adopt new technology, putting consumers back in a position of power by 2020.

5 Apr 2011

UNITED KINGDOM

Ivan Fernandes appointed global director, MediaCom
Ivan Fernandes appointed global director, MediaCom

LONDON, UK: MediaCom has named Ivan Fernandes as global director, Social Media Technology. He will ensure that clients have access to the greatest possible understanding of platforms such as blogs, forums, Twitter and Facebook. In line with the agency's philosophy of "People First, Better Results", he will work to reinforce MediaCom's position as the agency that best understands consumers in the digital sphere.

7 Mar 2011

UNITED KINGDOM

Do they know it's corruption?
Do they know it's corruption?

LONDON, UK: Corporate Christmas gifts could come under tighter scrutiny thanks to new UK law.

3 Jan 2011

UNITED KINGDOM

Christmas shopping helper
Christmas shopping helper

LONDON, UK: Marks & Spencer UK High street retailer helps online shoppers avoid the stress of Christmas shopping. The aim is to help the retailer gain a bigger share of the online retail market.

1 Dec 2010

UNITED KINGDOM

Automated service hell: Businesses out of touch
Automated service hell: Businesses out of touch

LONDON, UK: Businesses are out of touch with the frustration customers experience from automated customer service systems and are jeopardising their loyalty as a result, according to Ovum, one of the Datamonitor group of companies.

11 Nov 2010

UNITED KINGDOM

Consumer trends for 2011
Consumer trends for 2011

LONDON, UK: While consumers are still reeling from the aftershock created by the global economic crisis, lessons have been learnt, behaviours changed and consumer adaptability has created a new way of life. With that in mind, Mintel predicts nine key consumer trends for the year ahead, examining how long term behaviour has been implicated. In 2011, consumers are living for the long term with attitudes inspired by a changed value set.

8 Nov 2010

UNITED KINGDOM

Insurance industry warned: Ignore m-commerce and face being marginalised

LONDON, UK: Insurance companies that ignore m-commerce face marginalising themselves as younger generations come of purchasing age, according to Ovum.

By Published by Ovum, part of the Datamonitor group 23 Aug 2010

UNITED KINGDOM

Customer intelligence key to maximising bank profits

LONDON, UK: Creating a single, comprehensive view of the customer is the key for banks seeking to boost profits and rebuild trust in the post-credit crunch era, according to Ovum.

By Published by Ovum, Datamonitor group 2 Aug 2010

UNITED KINGDOM

Banking battle moves back to high street

LONDON, UK: Despite fears that online banking had led to the death of the local bank branch, new research, published on 20 July 2010, from Datamonitor has found that more than half of us want to use a branch and if there is investment and innovation in their networks, banks will reap rewards.

By Published by Datamonitor 23 Jul 2010

UNITED KINGDOM

Leaders grapple with tone from the top - PwC
Leaders grapple with tone from the top - PwC

Setting the right tone from the top is viewed as an increasingly important leadership skill that can make or break relationships with shareholders, employees, customers and business partners.

12 Jul 2010

UNITED KINGDOM

Ring of truth - automated phone systems top UK list of financial service frustrations
Ring of truth - automated phone systems top UK list of financial service frustrations

LONDON, UK: It's a complaint with a familiar ring to it, and now Mintel's latest research confirms that automated telephone systems are the nation's number one financial service irritation. Indeed, when asked what annoys them most about their dealings with financial services firms, over half (56%) of Brits rank automated phone systems as the number one cause of frustration. Meanwhile, overseas call centres (53%) and constant attempts to sell additional products (29%) make up the top three complaints regarding the financial services sector.

8 Jul 2010

UNITED KINGDOM

Investment in speech analytics in call centres set to double

GLOBAL: Call centre spending on speech analytics is set to double worldwide, growing from around US$95 million in 2009 to US$180 million (about R720 million to about R1.36 billion, respectively) by 2014 according to Ovum.

By Published by Ovum, part of the Datamonitor group 23 Jun 2010

UNITED KINGDOM

UK call centre group goes into administration
UK call centre group goes into administration

CJ Garland & Co Limited, trading as Garlands Call Centres, has been placed in administration and Nick Reed, director, Ian Green, partner and Steve Ellis, partner of PricewaterhouseCoopers LLP (PwC) were appointed joint administrators on 17 May 2010.

19 May 2010