Maximizer Software hosts free CRM webinar

BRACKNELL, UK: Maximizer Software - a leading provider of simple, accessible and affordable customer relationship management (CRM) systems - is hosting a free webinar to help sales teams improve their performance of their CRM systems. 13 Apr 2012 09:28

Massive line-up for ECEW 2012

LONDON, UK: This year marks the fourth ECEW event, and taking your feedback from previous years, the organisers have made it bigger and better than ever. 8 Mar 2012 07:21

Greenlight comment: 'Social Search' is finally here!

LONDON, UK: "...Google's integration of Google+ into its search results is a major change, one that brands and businesses must not ignore. And with Facebook having the potential to immediately capture a quarter of the search market globally were it to launch its own search engine, this move by Google has not come a minute too soon..." 16 Jan 2012 11:15

UK Population turns to social media to express opinions about brands

LONDON, UK: YouGov survey reveals the extent to which the UK public uses social media to contact or talk about businesses. 25 Oct 2011 10:55

Supermarkets top Britain's firms as the most loyal 'institutions'

LONDON, UK: Customer loyalty: it's what every customer needs a reason to give, and what every institution strives to achieve. Moreover, it seems Brits believe supermarkets are indeed super when it comes to rewarding their loyal consumers, as latest research from Mintel reveals. 9 Jun 2011 10:33

Survey reveals UK fears over location-based technology in customer service

LONDON, UK: More than half of UK consumers say they are not comfortable with businesses using location-based technology to pinpoint their whereabouts, even if it would improve their customer service, research from Ovum has revealed. 2 Jun 2011 10:21

Reducing stress is key to financial services providers' success

[Published by Datamonitor] LONDON, UK: Financial services providers need to remind consumers that they can play a role in reducing stress, rather than adding to it, finds Datamonitor. 14 Apr 2011 13:12

Advances in technology will give consumers power over banks by 2020

LONDON, UK: Looking to the future of the financial services industry, independent market analyst Datamonitor has forecast that banks that are eager to engage with consumers will adopt new technology, putting consumers back in a position of power by 2020. 5 Apr 2011 09:08

Ivan Fernandes appointed global director, MediaCom

LONDON, UK: MediaCom has named Ivan Fernandes as global director, Social Media Technology. He will ensure that clients have access to the greatest possible understanding of platforms such as blogs, forums, Twitter and Facebook. In line with the agency's philosophy of "People First, Better Results", he will work to reinforce MediaCom's position as the agency that best understands consumers in the digital sphere. 7 Mar 2011 12:48

Do they know it's corruption?

LONDON, UK: Corporate Christmas gifts could come under tighter scrutiny thanks to new UK law. 3 Jan 2011 12:36

Christmas shopping helper

LONDON, UK: Marks & Spencer UK High street retailer helps online shoppers avoid the stress of Christmas shopping. The aim is to help the retailer gain a bigger share of the online retail market. 1 Dec 2010 11:16

Automated service hell: Businesses out of touch

LONDON, UK: Businesses are out of touch with the frustration customers experience from automated customer service systems and are jeopardising their loyalty as a result, according to Ovum, one of the Datamonitor group of companies. 11 Nov 2010 11:32

Consumer trends for 2011

LONDON, UK: While consumers are still reeling from the aftershock created by the global economic crisis, lessons have been learnt, behaviours changed and consumer adaptability has created a new way of life. With that in mind, Mintel predicts nine key consumer trends for the year ahead, examining how long term behaviour has been implicated. In 2011, consumers are living for the long term with attitudes inspired by a changed value set. 8 Nov 2010 07:34

Insurance industry warned: Ignore m-commerce and face being marginalised

[Published by Ovum, part of the Datamonitor group] LONDON, UK: Insurance companies that ignore m-commerce face marginalising themselves as younger generations come of purchasing age, according to Ovum. 23 Aug 2010 11:49