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Protea Hospitality Group honoured with 34 Tripadvisor awards
Hotels that make it onto the international awards list are those that consistently achieve outstanding traveller reviews.
African Pride Hotels and Protea Hotels in seven of the eight African countries in which the PHG has hotels in operation received awards. Hotels are also under construction in Rwanda and Ghana, which brings to 10 the number of countries where the brand is represented.
To qualify for the Certificate of Excellence, hotels must maintain an overall rating of four or higher, out of a possible five, as reviewed by travellers on TripAdvisor. Additional criteria include the volume of reviews received within the past 12 months.
A guest-oriented approach
PHG CEO Arthur Gillis says the hotels have worked hard to create spaces that are inviting to guests, both from an environment and service perspective. "Awards of this nature are down to the staff that works in these hotels. It's only through their positive customer engagement that these awards are earned.
"The Protea Hospitality Group's service ethos is to exceed guest expectations, and these hotels honoured by TripAdvisor have clearly lived up to this brand promise," says Gillis.
Gillis says the fact that PHG hotels across Africa have received awards was indicative of the superior nature of hospitality across the continent. "As Africans we don't have to stand back for anyone; our hotels are equivalent or superior to any you'd find in the world and we will continue to grow from strength to strength."
Award winners
The South African Protea Hospitality Group hotels to receive the awards are:
African Pride Crystal Towers Hotel & Spa
African Pride 15 on Orange Hotel
African Pride Melrose Arch Hotel
African Pride Irene Country Lodge
African Pride Pumba Private Game Reserve
Arabella Hotel and Spa, part of African Pride Hotels
Protea Hotel Balalaika Sandton
Protea Hotel Wanderers
Protea Hotel OR Tambo Airport - Kempton Park
Protea Hotel Umhlanga Ridge
Protea Hotel Fire & Ice! Cape Town
Protea Hotel Fire & Ice! Melrose Arch
Protea Hotel Victoria Junction Waterfront
Protea Hotel The Ranch
Protea Hotel Knysna Quays
Protea Hotel Umhlanga
Protea Hotel Kruger Gate
Protea Hotel Nelspruit
Protea Hotel The Winkler
Protea Hotel Hazyview
Protea Hotel Clarens
Protea Hotel North Wharf Waterfront
Protea Hotel Cape Castle Waterfront
Protea Hotel Hilton
Protea Hotel Mossel Bay
Protea Hotel Franschhoek
Additional awards across Africa have been made to:
Protea Hotel Victoria Island - Nigeria
Protea Hotel Courtyard - Tanzania
Protea Hotel Amani Beach - Tanzania
Tribe Hotel - Kenya
Protea Hotel Ryalls - Malawi
Protea Hotel Livingstone - Zambia
Protea Hotel Lusaka - Zambia
Protea Hotel Kampala - Uganda
For more information, go to www.proteahotels.com.