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 | LIEZEL JONKHEID The next era of CX won’t be won by automation and technology alone. It will be won by trust, journey continuity, and disciplined “human + tech” design that improves outcomes that customers can feel... read |
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 | ANASTASIA VAYONA The environmental implications of Asos’s new policy, and fast fashion generally, reveal a complex picture... read |
|  | | The strongest contributors to this growth came from general dealers, which grew by 2.2% and contributed 1.0 percentage point to overall growth... read |
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| Health & Beauty |
 | The Sorbet Stars Citizen Award celebrates South Africa’s top beauty professionals, recognising their dedication, talent, and exceptional service... Read |
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 | NQOBILE DLUDLA Nedbank offered R13.9bn to buy 66% of Kenya’s NCBA, expanding East Africa presence via cash-and-share deal, retaining NCBA brand and local leadership... Read |
 | The Kruger Recovery Fund is intended to ensure the long-term sustainability of the Kruger National Park... Read |
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