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 | RYAN FALKENBERG For years, industry mavens promised that they would fundamentally transform customer service. Unlike human agents, the thinking went, chatbots are available 24/7... read |
|  | | Uniqlo is suing Shein over claims the Chinese fast-fashion retailer is selling copycats of its viral shoulder bag... read |
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| Banking & Finance |
 | ASHLIN PERUMALL, JANINE HOWARD AND TANYA SEITZ Despite a global funding winter, there was a 28% increase in venture capital raised in sub-Saharan Africa in the third quarter of 2023, compared to Q3 2022. Increased investment has largely been driven by technological innovation, changing consumer demands and an increased focus on ESG initiatives... Read |
| E-commerce |
 | In the dynamic realm of e-commerce, the fusion of social interaction and online shopping has given rise to the innovative concept of social commerce... Read |
| Retail Marketing |
 | Castle Lager's latest campaign uses AI in its Afcon campaign to reward South African fans... Read |
| Technology |
 | Vodafone and Microsoft sign 10-year strategic partnership to bring generative AI, digital services and the cloud to Europe and Africa... Read |
 | Apple clinches the top spot as the world’s most valuable brand, outshining Amazon, Google, and Microsoft… Read |
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