South African retailers' customer service lags
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#TheTownshipCXReport: Brands scale down product sizes to entice budget conscious consumers

KARABO LEDWABA

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South African retailers excel in promotions, customer service lags
South African retailers are excelling in driving positive consumer perceptions through special offers and affordable product promotions, but their customer service capabilities are leaving much to be desired...read
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Smart Media is a solution-driven in-store innovator. We inspire confidence with retailers, strategically partnering with clients in the moment that matters, entrenching brand loyalty with shoppers by providing 360° solutions.
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