In retail this week, we bust six myths about customer care; Generation Next picks SA's 'coolest' brands; and NAB's Marc du Plessis shares some insight from Dallas on 'National Brands, Local Marketing'. Entries are open for this year's Bollinger Exceptional Wine Service Award, and if you fancy yourself as a budding sommelier and are keen to fly the SA flag in France, the Cape Town and Durban entry legs for the Mosaic Protégé programme are coming up soon. For those looking forward to the 2015 Nederburg Auction, the catalogue is out now. As SA grocery shopping moves off the floor and heads online, two new players hit the virtual space in the FMCG market - Port2Port (for all your wine wishes) and Stockbox (for all your general household needs). Have a great one!
Shan Radcliffe, Group Head - Retail (@Biz_Retail)
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