Subscribe to daily business and company news across 19 industries
×
Team Leader at Altech Netstar.I have 5 years' experience as a Team Leader in running a Call Centre Team as well as an Administration Team of 14 members for a leading Tracking Company. In my time with my current employer I have: brought our service level up to a 90% accuracy as well as a short time call holding I have created and introduced QA sheets for evaluation and have been using it to make success call rate>
Forename Zainudeen Yusuf
Surname Salie
Residential Address 27 Allie Crescent Ennerdale Extension 9
Email Address zains@netstar.altech.co.za
zsalie@mobileemail.vodafonesa.co.za
Mobile 071 610 3821
Business Telephone 011 207 5363
Business facsimile 011 266 0698
Nationality South African citizen
Identity Number 8311115187083
Date of Birth and Age 11/11/1983
Drivers License N/A
Ethnic Origin and Gender Coloured male
Language English & Afrikaans
Marital Status No
Qalification
Matriculation
English,Afrikaans,Economics,Business Economics,Geography,
Biology
Oakdale Secondary School 1999-2003
Certificate Finance for non financial managers Da Vinci Short Course
Certificate Quality Assurance & Monitoring Skills Development Course Service Monitor Short Course
Current Duties:
To lead and supervise a team of administrators and Call centre agents in the Contracts and Services department.
To build stronger relations between other departments, branches, fitment centres and clients.
To assist with escalated queries from the Clients and Management
To assist the Management in Contracts and Services to strategically plan to improve and grow the department and staff, improve on SLA and set new targets
To maintain quality, monitor stats and evaluate performance of call centre staff
Maintain daily and monthly reports
