To qualify, businesses must maintain an average rating of four or higher out of a possible five, as reviewed by travelers on TripAdvisor. Additional criteria include volume of reviews and how recently they have been submitted by TripAdvisor travelers. The accolade is extended to qualifying businesses worldwide.
"Aside from our affordable offering, we pride ourselves on our exceptional guest service and we can see this in the return business," said Judy Coleman, GM, Holiday Inn Express Cape Town - City Centre, "This is the second year running that we have received this accolade and I am extremely proud of my team for continuously exceeding guest expectations."
"The TripAdvisor Certificate of Excellence program gives exceptional businesses in a variety of different industries around the world the recognition they deserve," said Christine Petersen, president of TripAdvisor for Business. "From top-rated restaurants in Boston to top-rated attractions in Barcelona, we want to applaud these businesses for offering TripAdvisor travelers a great customer experience."
