"We are honoured to be recognised as an innovative leader with this award," said Mike Mandato, EVP, Presence Technology, North America. "WebRTC transforms the browser by allowing agents to receive inbound and outbound calls via the browser. The full featured Presence Web Agent desktop, powered by WebRTC, eliminates the need for a physical or soft phone within the contact centre. Agents can now receive their multi-media interactions and voice calls right through their browser, making it a truly 100% web-based agent station."
WebRTC is a significant step forward in realising the goals of modern business and Presence was quick to embrace it early on. By integrating WebRTC technology, Presence Web Agent omits the use of third party plug-ins and runs in almost any browser. Since there is no software to install, Presence Web Agent affords its customers the flexibility to implement a remote workforce model, reduce expenses and save time, while ensuring business continuity to meet respective goals.
"I am excited to proclaim Presence Technology as a 2014 recipient of TMC's Unified Communications Product of the Year Award for their innovative product, Presence Web Agent," said Rich Tehrani, CEO, TMC. "Our judges were very impressed with the ingenuity and excellence displayed by Presence Technology in their ground-breaking work on Presence Web Agent."
Winners of the 2014 Unified Communications Product of the Year Awards are featured on TMCnet.com.
