According to
WhyFive's Retail Shopper Report, South Africa's service really does suck. So what can we do about it? Reporting from the CGCSA Summit at Vodaworld last week, Danette Breitenbach gives us some insight from a panel discussion on
how to handle customer complaints fired through social media. Andrew Cook also names the
six of the worst customer service practices... and how to fix them.
Shan Radcliffe, Group Head - Retail (@Biz_Retail)
Image: © kbuntu - 123RF.com
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