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As a results-driven and customer-centric IT leader, with over 20 years of experience in IT support functions, I give exceptional support services to many users, across multiple sites, ensuring constant delivery of high levels of customer satisfaction and engagement. One of my main focuses is a continuous improvement by promoting best practice and innovative operational support services and management tools and utilising appropriate IT frameworks for design and implementation. I am an inspirational leader who uses an inclusive style to motivate, mentor and develop focused individuals who achieve their potential. I work collaboratively with senior management, clients, suppliers and colleagues alike, ensuring the delivery of service and the development of IT strategy meets current and future business requirements.