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If you aren't selling online, why the hell not?
CEO and founding partner of MetropolitanRepublic Group company, 8909 Digital, CiarĂ¡n McKivergan, has just two questions for small and medium-sized retailers: "With many businesses closing down and bricks and mortar stores shutting their doors, are you online and - if you aren't - why the hell not?"... read
Is a cashless informal market possible?

CRAIG DUGGAN

The desire for cashless transactions - driven by the ongoing fear of Covid-19 infection - is as prevalent in the informal sector as anywhere else. What is needed is a way to make these a reality...read
What is shaping culture? Sneaker life

BRETT ROGERS

Brett Rogers explores the edges of culture and how things are changing, providing valuable insights for brands wanting to understand who and what is shaping culture...read
Loyalty programmes are central to sustaining the best customer during Covid-19
As businesses strategise over the best way to deal with the Covid-19 pandemic, they cannot afford to lose sight of the importance of sustaining the best customer experience and service quality - and loyalty programmes are central to this.read
CRM
Customer satisfaction in the last mile is key to retaining customers
Read
E-commerce
E-commerce has seen a sales pick up but costs are also rising

BORIS DZHINGAROV, ISSUED BY MONETARY LIBRARY

Read
Africa
Coca-Cola Africa commits $17m in response to Covid-19
Read
International
Shopping data shows shopping trips down, basket sizes up
Read
Quotes
Michael Jordan
"My attitude is that if you push me towards something that you think is a weakness, then I will turn that perceived weakness into a strength."

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Twitter
powerretail
@powerretail
Australia Experienced its Largest Turnover in 38 Years in May https://t.co/NE5QWL90hi
JuliaAhlfeldt
@JuliaAhlfeldt
By 2021, 20 million South African's will shop online, but are retailers ready? My research collaboration with... https://t.co/tVYNRByULQ
business
@business
Britain's newfound love of online shopping is here to stay https://t.co/7lYwQaGBOh
RetailWeek
@RetailWeek
DIY and online boost retail sales in May https://t.co/LvvATSbhhi
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New events to diarise
Introduction to Business Architecture
Real IRM Solutions - 8 Jun 2020 to 11 Jun 2020, Johannesburg | 7 Jul 2020 to 10 Jul 2020, Cape Town | 8 Sep 2020 to 11 Sep 2020, Johannesburg | 3 Nov 2020 to 6 Nov 2020, Cape Town | 8 Dec 2020 to 11 Dec 2020, Johannesburg

Customer Service Excellence
Enterprises University of Pretoria - 27 Jul 2020 to 29 Jul 2020, Pretoria

ECOM2020
Kinetic Events - 5 Aug 2020 to 6 Aug 2020, Cape Town

Online Design Thinking For Customer Experience
DesignThinkers Academy - 11 Aug 2020 to 21 Aug 2020, Online

Customer360 Africa 2020
Corinium Global Intelligence - 8 Sep 2020 to 10 Sep 2020, Johannesburg

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