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 | DANETTE BREITENBACH Despite retailers widening their repertoire, baskets are shrinking as tough times for shoppers dictate more planning and less impulse shopping... read |
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| CRM |
 | JULIAN THOMAS As markets become increasingly globalised, saturated and competitive in the digital age, great focus is being placed on the customer experience (CX)... Read |
| Franchising |
 | RICHARD MUKHEIBIR Several years of strong sectoral growth combined with business opportunities that are often backed by an investor safety net is making franchising the top choice for many who want to own their own business... Read |
 | JUSTINE KRIGE The Consumer Protection Act (CPA) is the first piece of legislation in South Africa that specifically regulates franchise agreements and prescribes certain minimum requirements for such contracts... Read |
| Research |
 | DANIEL LOGAN With two prime shopping periods ahead - Black Friday and the Festive Season shopping extravaganza - retailers are preparing for a bumper sales season to mitigate the slow retail sales growth experienced during much of the year... Read |
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 | Since 1894, The Bata Group remains one of the world's leading manufacturers and retailers of quality footwear. Bata South Africa represents one of 70 countries worldwide with a Bata presence. |
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Gordon Ramsay "Cooking is about passion, so it may look slightly temperamental in a way that it's too assertive to the naked eye." |
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