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#ECMA18: Unlocking the potential of data in enhancing CX

MAROEFAH SMITH

Tapping into the potential of data to provide insight into consumers' thinking and behaviour may translate into an enhanced customer experience strategy... read
Columinate on non-conscious insights as the measure of tomorrow

LEIGH ANDREWS

On Friday, 9 March, I attended the Columinate research presentation on the measure of tomorrow, where I learned that up to 90% of consumers' decision-making is non-conscious. Here's further proof why your brand needs to tap into consumers' non-conscious decisions...read
Healthy growth in retail spending for January as inflation trends downwards
South African consumer spending for January 2018 climbed 3.8% year-on-year after removing the effects of inflation, marking the same pace of growth the retail industry saw during the December peak season...read
E-commerce
Cross-border e-commerce offers boundless growth opportunity for African business
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Green Sustainability
Transparency, traceability key supply chain issues for seafood industry
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Health & Beauty
ATM pharmacy dispenses in under three minutes
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Retailers
Steinhoff investors voted to absolve directors of liability

ANN CROTTY

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Delta Victor Bravo
Our purpose is to Build Good Business.
We help ambitious businesses to grow through clear, practical & compelling strategy for customers, markets and people.
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"I learned that life will go through changes - up and down and up again. It's what life does."

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New events to diarise
Digitisation and Cyber Security Conference 2018, focusing on the banking industry
Trade Conferences International - 16 May 2018 to 17 May 2018, Johannesburg

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