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Today's top stories
A customer is for life, not just for Christmas
[Lisa Reid] Believe it or not, it's time to start planning your communication strategy for the 2015/16 festive season... read


JWT report reveals the future of food and drink

The Innovation Group - the innovation and futurism unit of J. Walter Thompson Intelligence - has revealed the future of food and drink in its latest trend report... Read

[In conversation with] Brett van Aswegen

Dries Badenhorst

In his twenties, Brett was in a junior position at the Edcon Group when he told his peers that he was going to be a director of a listed company by the age of 35. Although they scoffed at this declaration, he was not deterred, and achieved his goal at 31... Read

Woolworths still tops reputation survey but drops on 2014 score

According to the 2015 RepTrak Pulse reputation survey, conducted by Reputation House, Woolworths' again ranks first at a score of 71.2, despite a slight decline compared to its performance in the 2014 survey... Read

CRM
What is this CX thing everyone is on about?

Mareli Smit

I was recently introduced to a new way of looking at business and customers as a whole. As a marketer at heart, this paradigm shift took me by surprise as there was always the view that businesses should know their customers... read



Exhibitions & Events
Global CX Day - celebrating remarkable customer experiences

Issued by Global CX Day

Be part of a global phenomenon that will feature a morning conference in Sandton and as the sun moves around the globe, you will have the opportunity to engage with CX professionals in nearly every country around the world!... read
Logistics
Hasbro starts shipping from SA
By directly supplying South Africa's leading toy retailers, the move underscores Hasbro's strategy to build a stronger presence in emerging markets and will allow the company to build deeper partnerships with existing and new retailers and consumers in SA... read
Retail Marketing
[Biz Takeouts Lineup] 150: IPRA World Congress
Tune in to the Biz Takeouts Marketing & Media radio show on 24 September 2015, from 9-10am, as show host Warren Harding chats to Bridget von Holdt... read
International
With iPhone launch, Apple eyes better customer connection
WASHINGTON - It's not just another iPhone launch. This time, Apple is pushing not only a new device, but what it says is a new relationship with its customers... read
More International
Jobs offered



New events to diarise
Customer care
Staff Training - 30 Sep 2015, Cape Town | 16 Nov 2015, Cape Town


The Herald First Choice Kids & Baby Expo 2015
Harwood Events - 2 Oct 2015 to 4 Oct 2015, Port Elizabeth


rAge - really Awesome gaming expo
Wild Blue Media - 9 Oct 2015 to 11 Oct 2015, Johannesburg


The Business Excellence Forum and Awards
ActionCOACH SA - 5 Nov 2015 to 6 Nov 2015, Johannesburg


Retail Credit Conference 2015
Trade Conferences International - 11 Nov 2015 to 12 Nov 2015, Johannesburg


Bridal Fair at The Oyster Box Hotel
SA Bridal Fairs - 15 Nov 2015, Umhlanga


2015 Gambling Indaba Conference and Expo
Gambling Indaba - 22 Nov 2015 to 24 Nov 2015, Cape Town


South Africa Forex Expo
Savannah Services - 5 Feb 2016 to 6 Feb 2016, Johannesburg


Commercial Equipment Africa Exhibition 2016
Guangdong Grandeur International Exhibition Group - 5 Aug 2016 to 7 Aug 2016, Johannesburg


Pro Sound and Light Africa 2016
Guangdong Grandeur International Exhibition Group - 5 Aug 2016 to 7 Aug 2016, Johannesburg


Quotes
Kin Hubbard
"Lots of folks confuse bad management with destiny."

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  Twitter
@InsideRetailau
RT @retaildoctor: It's all about me! RDG talks personalising the retail offer this week in @InsideRetailau focusing on #McDonalds' #CYT htt... - Wed Sep 23
@memeburn
The Internet of customers is just getting started http://t.co/hHQtXtqz4Q #memeburn - Wed Sep 23
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RT @kenyanpundit: Someone explain why we can't meet local demand for milk? http://t.co/VL13F73jJG - Wed Sep 23
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