According to MTN Business, the way South African companies view 'control' in the call centre needs to change and that if local businesses take heed of research released overseas, they will understand the real business opportunity facing the call centre sector in the next 12 months. On the environment front, authorities in Australia have just launched a new site to monitor greenhouse gases in the Southern Hemisphere, and on the property front, property loan stocks are continuing to pique the interest of both small and large investors, thanks to strong returns tracked in the short-term and exceptional results posted over the long-term.

Shan Radcliffe, Retail editor
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