Retail, Associations, Banking & Finance, Brand News, Cold Chain, Commercial Property, CRM, CSI, Distribution, E-commerce, Exhibitions & Events, Fashion, Clothing & Textiles, FMCG, Franchising, Green Sustainability, Health & Safety, Hospitality, Import/Export, In-store Media, Informal Retailing, Logistics, Manufacturing, Merchandising, Packaging, Refrigeration, Regulatory, Research, Retail Marketing, Retail Services, Retail Trends, Retailers, Security, Shipping & Transport, Shopfitting, Supply Chain, Technology, Training |
Customer service - takes two to tango Between the Cell C banner and that frog in the salad, we've seen a lot of talk centred around customer service... or the apparent lack thereof. Dylan Balkind believes the customer service industry is trying to dance with two wrong feet in ugly shoes, while Grace Belger reckons we should stop lawyering up and just be human. Consumer Ombudsman Neville Melville, however, offers a cold dose of reality to consumers who think they've hit the jackpot upon finding hardware in their ready meal... And retailers (as if you need the reminder), you have only 30 more shopping days to bag those Christmas sales, so what are you waiting for? Go, go, go! Shan Radcliffe, Group Head - Retail (@Biz_Retail)
Image: © englishinbsas - 123RF.com]
Comment online in our ed's column archive. Go mobile with apps and m.bizcommunity.com. Engage with us on Twitter, Facebook, LinkedIn and Google+. Subscribe to YouTube and via RSS. Send all your retail news and event invitations to retailnews@bizcommunity.com, exclusive opinion pieces to contributors-retail@bizcommunity.com and international news to internationalnews@bizcommunity.com. Read "How to contribute to Biz, from op-ed pieces to news". | Today's top stories |
Matthew Arnold User Experience Design (UXD) is defined as the process of enhancing customer satisfaction and loyalty by improving the usability, ease of use and pleasure provided in the interaction between the customer and the product... Read more >> | The Professional Provident Society (PPS), Wits University and Professor Jannie Rossouw released the results of South Africa's first comprehensive inflation survey on 21 November 2014... Read more >> | NEWSWATCH: SA's retailers are facing a bleak festive season, due to the threat posed by Eskom blackouts, and the DA wants SABC Chair Ellen Tshabalala suspended immediately... Read more >> |
|
| | |
 | Amidst much excitement and lengthy queues, the first four Domino's Pizza stores were officially opened in South Africa in Johannesburg, Durban and Cape Town at the end of October... read more>> | | |
 | Issued by The Focus Group Customer Experience World returns to Johannesburg on 10 and 11 March 2015 for its fourth year. The event will build on its previous success, bringing the same mix of excellent speakers, interactive sessions and practical next steps... read more>> | | |
 | Both Robertson Winery and Fleur du Cap have released a new Sauvignon Blanc for summer. read more>> | | |
 | Adele Shevel Christmas is unlikely to bring much cheer to retailers this year as consumers are unable to splash out as they have done before. read more>> | | |
 | Dries Badenhorst Email newsletters are the medium most commonly used by companies to communicate with prospective customers and current customers. The goal of this communication is to educate, inform and persuade customers to visit them again... read more>> | | |
 | Stafford Thomas Jean-Christophe Garbino's naming as Michael Mark's successor as Truworths' CE raises the question: Is SA retail running out of local senior executive talent? read more>> | |  | Zeenat Moorad Edcon, the owner of Edgars and CNA, is still in talks to find an alternative credit provider to shoppers, a move that will allow the retail group to grow sales in a tough cycle, when its rivals are curbing credit extension due to high levels of consumer debt. read more>> | | |  | At the annual Meffys, held in San Francisco last week, South Africa won an 'Innovation in a Growth Market Award' for 'GoMetro' for the GoMetro mobile website... read more>> | |  | WASHINGTON DC, US: Amazon is to offer a free Washington Post app to Kindle users for six months, a move highlighting the digital strategy for the newspaper owned by Jeff Bezos... read more>> | |  | Cannes Lions will award Heineken with the 2015 Creative Marketer of the Year award at the 62nd edition of Cannes Lions, taking place from 21-27 June 2015 in Cannes, France... read more>> | | | More International | |
|  | Carol Paton Public Enterprises Minister Lynne Brown said on Thursday, 20 November, that she had intervened in the impasse between chief executive of SAA Monwabisi Kalawe and the board of SAA‚ to ensure "a fair process" to resolve the matter... read more>> | |  | Many young girls stay away from school during their menstrual cycle as they are unable to afford sanitary towels... read more>> | |  | Public Protector Adv. Thuli Madonsela agrees that the challenges presented by the system and rules governing public procurement need attention... read more>> | |  | Brendan Peacock A week after professional services firm EY warned that South Africa needed to quicken its alignment with trading blocs in Africa to benefit from investment interest, Ford Motor Company South Africa CEO Jeffrey Nemeth and US under-secretary for economic growth, energy and the environment Catherine Novelli reiterated that competitor trading bloc development around the world was accelerating... read more>> | | Carol Paton | | | More Government news | |
|  | Henrie Geyser: motoring editor Mercedes-Benz has expanded its hugely popular C-Class sedan range with the addition of three new Estate models that are even more practical, spacious and frugal than the outgoing models and most other vehicles in this segment. read more>> | | | More Motoring news | |
|  | Brian Berkman There is something about the quiet of being under the water that soothes my soul and my Rocktail experience did just that... and ushered me into a whole new world... read more>> | | | More Travel news | |
| Exciting opportunity in decor sales with SA's leading company. Start your new year in style! We need passion and a good understanding of our brand. Fantastic earning potential. Read more >>
| | | | | | | |
| Morgan Freeman "As you grow in this business, you learn how to do more with less." |
More quotes Submit a Quote | |
 | Print any item in this newsletter. |
 | Email any item in this newsletter. |
 | Comment on any item in this newsletter. |
|
|
|
|  ActivRetail-fmcg.co.za provides information on retail sector companies, their brands, products and services, plus an extensive range of information on related subjects including research, certification, regulations, and much more. |
|
 Twitter |
|
|
