Experience
position title CLIENT SERVICES CONSULTANT
company name: Eskom
?name?January 2014 - Present
position description• Inbound / outbound calls
• Consult with customers about their supply or service needs or their wants.
• Ensuring to achieve the daily and monthly Key performance indicators as discussed
• reporting power failures, power outages, supply issues, supply emergencies etc. .
• Troubleshoot services to best fit their needs and expectations
• Capturing all clients' information, details & updating it on the system.
• Resolving customer's complaint and providing excellent services which meet their needs.
• Identifying customer's needs and providing factual information based on their needs.
CLIENT SERVICES CONSULTANT
position title?help-desk agent
company name?Capitec Bank
position time period, followed by position location name?2012 - 2013 (1 year)
position description
• Attending to inbound queries.
• Unlocking of fixed term account & calculating unlocking admin fees.
• Assigning & escalating queries to different departments.
• Fulfilling admin documents for end of day processes.
• Attending & Responding to branches on e-mail, fax & telephone queries.
• Handling loan queries & escalating them to other departments.
position title: sales & customer service consultant
company name: FIRST NATIONAL BANK.
position time period, followed by position location name?January 2011 - February 2012 (1 year 2 months)Johannesburg Area, South Africa
position description
• Inbound / outbound calls
• Ensuring to achieve the daily and monthly Key performance indicators as discussed
• Doing the applications for credit cards, overdrafts, cheque accounts & account upgrades etc.
• Sending out quotation & making follow ups on customer feedback regarding their products.
• Capturing all clients' information, details & updating it on the system.
• Keeping track -record of the products sold & was loaded
• Resolving customer's complaint and providing excellent services which meet their needs.
• Identifying customer's needs and providing factual information based on their needs.
sales & customer service consultant
position title: Office Coordinator & Telesales Agent
company name: Aquaspresso Coffees
position time period, followed by position location name?January 2010 - January 2011 (1 year 1 month)johannesburg area, south africa
• Present a professional, welcoming first contact to all clients, board members, staff, etc. - by phone, in person, and email.
• Responsible for organizational functions and general meeting support: including arranging, follow up calls, maintaining office space schedules, securing food and supplies, copying + faxing.
• Responsible for incoming and outgoing mail, shipping and receiving.
• Responsible for keeping office equipment maintained
• Responsible for maintenance of common spaces for appearance and functionality.
• Responsible for managing supplies and maintenance of storage areas
• Making appointments for free coffee machine demonstration
• Doing telesales for coffee beans & coffee machines
• Scheduling appointments for sales representatives
• Ordering coffee beans for existing customers & scheduling servicing for their coffee machines