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×Kent Le Ray
Client Liaison Officer at JKE Projects
My name is Kent Le Ray. I am a Certified Client Relationship Manager with six years post qualified experience gained within the medical aid industry. I also have a Diploma as a Business Analyst with one years' experience in the Analytics field. I have a reputation for my attention to detail and delivering within strict deadlines and enjoy working with challenging task's, analysing data working with people and liberating the best in others .
Show profile Hide profileWorking Experience
Company Name J.K. & E Projcts
Date 01/06/2011 to Present
Job Title Projects and Operations Manager
Company Size Less than 10
Sector Building and Construction
Location Johannesburg, South Africa
Job Status Permanent
Reason for leaving N\As
Key Performance Areas My duties and responsibilities include but are not limited to:
• Project Planning (outlining the activities, tasks, dependencies and timeframes)
• Resource Planning (listing the labor, equipment and materials required)
• Financial Planning (identifying the labor, equipment and materials costs)
• Quality Planning (providing quality targets, assurance and control measures)
• Risk Planning (highlighting potential risks and actions taken to mitigate them)
• Acceptance Planning (listing the criteria to be met to gain customer acceptance)
• Communications Planning (listing the information needed to inform stakeholders)
• Procurement Planning (identifying products to be sourced from external suppliers).
Direct Manager Name Joe Le Ray
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Company Name Discovery Health Johannesburg
Date 01/06/2010 to 30/04/2011
Job Title Analyst
Company Size 2000+
Sector Healthcare
Location Sandton, JHB, South Africa
Job Status Permanent
Reason for leaving Family responsibilities
Key Performance Areas My key role is to provide end-to-end analytical, business and technical direction for the Strategic Projects Team, utilizing my current skills, software and other relevant tools. Support our Executive Committee and other corporate entities with data requests special projects and reporting. Ensure quality and accuracy in data reported. Continuously identify opportunities to streamline manual processes and develop a more automated system functions. Support the team with adhoc requests.
Direct Manager Name Kim Willoughby
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Company Name Discovery Health Johannesburg
Date 01/10/2007 to 31/05/2010
Job Title Client Relationship Manager (CRM)
Company Size 2000+
Sector Healthcare
Location Sandton, JHB, South Africa
Job Status Permanent
Key Performance Areas My responsibility as a CRM included, the maintenance of service level agreements (SLA's). Protecting and nurturing the relationships between Discovery Health Divisions, Discovery Health members and third party brokers.Dealing with highly escalatedqueries and special projects.Investigating, resolvingand responding to complainants in a written and telephonic manner. Attending to special service requests from management and other departments. Making outbound calls to, and receiving calls from members. Assisting with onsite visits to
large corporate companies like Anglo Gold Ashanti. Assist member with queries in our Customer Walk in Center
Provide training and presentations on special projects e.g. staff happiness, system enhancements and changes in processes. Gathering, collating and presenting raw data into reports and monitoring of overall team performance. Manage and meet customer expectations. Assisted my Team Leaders (TL) with management tasks, by taking on the role as a second in charge Team Leader
Direct Manager Name Nicolette Perrier and Ms. Lorelle van Jaarsveld
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Working Experience
Company Name J.K. & E Projcts
Date 01/06/2011 to Present
Job Title Projects and Operations Manager
Company Size Less than 10
Sector Building and Construction
Location Johannesburg, South Africa
Job Status Permanent
Reason for leaving N\As
Key Performance Areas My duties and responsibilities include but are not limited to:
• Project Planning (outlining the activities, tasks, dependencies and timeframes)
• Resource Planning (listing the labor, equipment and materials required)
• Financial Planning (identifying the labor, equipment and materials costs)
• Quality Planning (providing quality targets, assurance and control measures)
• Risk Planning (highlighting potential risks and actions taken to mitigate them)
• Acceptance Planning (listing the criteria to be met to gain customer acceptance)
• Communications Planning (listing the information needed to inform stakeholders)
• Procurement Planning (identifying products to be sourced from external suppliers).
Direct Manager Name Joe Le Ray
_______________________________________________________________________________________________________
Company Name Discovery Health Johannesburg
Date 01/06/2010 to 30/04/2011
Job Title Analyst
Company Size 2000+
Sector Healthcare
Location Sandton, JHB, South Africa
Job Status Permanent
Reason for leaving Family responsibilities
Key Performance Areas My key role is to provide end-to-end analytical, business and technical direction for the Strategic Projects Team, utilizing my current skills, software and other relevant tools. Support our Executive Committee and other corporate entities with data requests special projects and reporting. Ensure quality and accuracy in data reported. Continuously identify opportunities to streamline manual processes and develop a more automated system functions. Support the team with adhoc requests.
Direct Manager Name Kim Willoughby
_______________________________________________________________________________________________________
Company Name Discovery Health Johannesburg
Date 01/10/2007 to 31/05/2010
Job Title Client Relationship Manager (CRM)
Company Size 2000+
Sector Healthcare
Location Sandton, JHB, South Africa
Job Status Permanent
Key Performance Areas My responsibility as a CRM included, the maintenance of service level agreements (SLA's). Protecting and nurturing the relationships between Discovery Health Divisions, Discovery Health members and third party brokers.Dealing with highly escalatedqueries and special projects.Investigating, resolvingand responding to complainants in a written and telephonic manner. Attending to special service requests from management and other departments. Making outbound calls to, and receiving calls from members. Assisting with onsite visits to
large corporate companies like Anglo Gold Ashanti. Assist member with queries in our Customer Walk in Center
Provide training and presentations on special projects e.g. staff happiness, system enhancements and changes in processes. Gathering, collating and presenting raw data into reports and monitoring of overall team performance. Manage and meet customer expectations. Assisted my Team Leaders (TL) with management tasks, by taking on the role as a second in charge Team Leader
Direct Manager Name Nicolette Perrier and Ms. Lorelle van Jaarsveld
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