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Seamless shopping

Today's top story announces the South African launch of Italist, an online shopping platform providing shoppers with access to 150 luxury Italian multi-brand boutiques. In related news, the company's CEO Diego Abba spoke at the recent Seamless Africa conference in Cape Town, explaining the urgency for brick and mortar retailers to develop an omnichannel strategy.

I report back from the same conference with Nike's masterclass in millennial engagement and retention, as delivered by the brand's seamless commerce director, Esther Hoogstad.

In other not-to-miss news, Sue Morris from Flux Trends explains why everyone is afraid of Amazon and MBi's latest consumer survey highlights how value, not price, is driving South Africans' purchase behaviour.

To our South African readers, enjoy tomorrow's Human Rights Day celebrations! We'll see you all on Wednesday.

Lauren Hartzenberg
Retail Editor: Bizcommunity.com



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BizToday's top stories
Luxury online shopping platform Italist launches in SA
Luxury online shopping platform Italist launches in SA
Italist, a large online shopping portal dedicated to selling luxury goods from Italy's multi-brand independent fashion retailers, has launched in SA... read
Banking & Finance
Andrew Torre, Visa president for sub-Saharan Africa. Source:
How Africa's mobile revolution is reaching the unbanked

Nicci Botha

The continent's mobile banking revolution is only just beginning, and although payment systems are becoming more seamless, cash is still king in Africa... read
CSI
Sinakho graduates sew their way to financial security
Sinakho graduates sew their way to financial security
The 15 women of the 2016 Sinakho Women and Youth Development Programme are ready to enter the world of fashion, after graduating this week... read
CRM
Making customer feedback pay off
Making customer feedback pay off

Wynand Smit

The entire customer journey, whether in sales or customer service, must be as seamless as possible and working with feedback from your customers is the best place to start... read
(c) Katarzyna Bialasiewicz -
Humans want human touch in customer journey, not bots
New UK research indicates that consumers value human interaction in the customer services process, with 87% reporting they tend to stay more loyal and increase their business with companies that offer a real person to talk to at the right stage of their customer journey... read
E-commerce
Image supplied
Urban farming project to delivery Harvest of Hope
UCook will contribute a portion of its gross profits to Abalimi Bezekhaya, its preferred supplier of organic produce, to support the organisations upskilling urban farming project, Harvest of Hope... read
Import/Export
Who is profiting from chicken dumping?
Who is profiting from chicken dumping?
A faceless group is lining its pockets with the profits made from tons of European Union (EU) chicken that is dumped in South Africa... read
Retailers
Konzum, the largest Croatian food retailer, is a part of Agrokor Group.
Balkans food retail giant struggles with debt
Troubled Agrokor, the Balkans' main food maker and retailer, made it to the top of Croatia's political agenda Thursday when Prime Minister Andrej Plenkovic tried to calm fears... read
Training
DHL Express launches entrepreneurial training program
DHL Express launches entrepreneurial training program
DHL Express recently launched its ‘Growing Beyond Borders' entrepreneurial training programme in sub-Saharan Africa (SSA)... read
Jobs offered
New events to diarise
Strategic Supply Chain Management
KPI Supply Chain Solutions - 23 Mar 2017 to 24 Mar 2017, Durban


Short Course in Customer Experience Practice
Enterprises University of Pretoria - 19 Apr 2017 to 21 Apr 2017, Pretoria


SAPICS Conference and Exhibition
4 Jun 2017 to 7 Jun 2017, Cape Town


Africa World Expo
Africa Trade Initiatives - 30 Jul 2017 to 1 Aug 2017, Johannesburg


Customer relations
Provox Centre for Public Relations & Communication - 24 Aug 2017 to 25 Aug 2017, Johannesburg


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Leo Buscaglia
"Too often we underestimate the power of a touch, a smile, a kind word... all of which have the potential to turn a life around."

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