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If only it were this easy to create loyal customers! © Anyka -
#CEMAfrica: Creating customers
[Leigh Andrews] It's not about the low-hanging fruit or quick wins, effective customer experience management that results in happy returning customers is all about effective change now to improve the overall future customer experience (CX)... read


Banking & Finance
Ebrahim Patel.
Picture:
Coke giant says sugar tax clouds merger vows

Fifi Peters

Coca-Cola Beverages Africa (CCBA), the largest bottler of fizzy drinks on the continent, may backtrack on its commitment to invest R800m in enterprise development in SA if the Treasury imposes a tax on sugar-sweetened beverages... read
FMCG
Parmalat escapes prosecution for bonuses
Parmalat escapes prosecution for bonuses

Colleen Goko

The Competition Commission has decided not to prosecute a complaint that it had initiated against Parmalat SA for alleged abuse of dominance... read
Franchising
Ribs & Burgers to open in SA
Ribs & Burgers to open in SA
Founded in Australia by Bradley Michael, Ribs & Burgers will launch in South Africa in Menlyn Maine, Pretoria in September 2016... read
Import/Export
TIKZN a catalyst for Southern African trade
TIKZN a catalyst for Southern African trade

Issued by Hypenica

Trade & Investment KwaZulu-Natal (TIKZN) Export Week is scheduled to take place 17 - 21 October 2016 at the Durban International Convention Centre... read
Adam Orlin
Finding the right partner key in navigating imports in drought-hit SA

Cari Van Wyk

We spoke to Adam Orlin, head of Investec Import Solutions, to find out more about the impact of the drought on the import and export of agriculture commodities... read
SA wine exports set to soar over 10 years
SA wine exports set to soar over 10 years
South African wine exports are projected to grow 13% in the next decade‚ according to the latest Bureau for Food and Agricultural Policy baseline report‚ which provides a snapshot of the country's wine industry and the broader agricultural sector... read
Sales
Retail sales growth hits low gear in tight times
Retail sales growth hits low gear in tight times

Ntsakisi Maswanganyi

Retail sales growth slowed much more than expected in June compared to a year ago, as consumer spending continues to be under pressure... read
International
Nestlé posts sluggish first half profits
Nestlé posts sluggish first half profits
GENEVA - Nestlé, the world's largest food company, on Thursday reported a 9.1 percent fall in profits through the first six months of 2016, but said its sluggish performance should be reversed in a strong second half... read
More International
Jobs offered



New events to diarise
LaunchLab retail ideas workshop
LaunchLab - 19 Aug 2016, Cape Town


Casino Marketing Forum
Eventus-International - 23 Aug 2016 to 25 Aug 2016, Johannesburg


Advanced programme in event management
Enterprises University of Pretoria - 25 Aug 2016 to 11 Nov 2016, Pretoria


GIBS Employee engagement for better performance
GIBS - 30 Aug 2016, Johannesburg


Customer journey design course
Brandlove - 5 Sep 2016 to 6 Sep 2016, Johannesburg


Design thinking for brand building
Vega School - 8 Sep 2016, Durban | 8 Sep 2016 to 9 Sep 2016, Johannesburg | 8 Sep 2016 to 9 Sep 2016, Pretoria | 8 Sep 2016 to 9 Sep 2016, Cape Town


Strategic supply chain management - NQF 5
KPI Supply Chain Solutions - 14 Sep 2016 to 15 Sep 2016, Durban


Cape HOMEMAKERS Expo 2016
Cape Homemakers Expo - 15 Sep 2016 to 18 Sep 2016, Cape Town



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retailwire
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Millennials aren't big on credit. What should #retailers do? https://t.co/O4MQTVBzjQ https://t.co/CCOc0BtyKI
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Sharp slowdown in June retail sales is a worrying sign for prospects for economic growth in the second quarter https://t.co/oaRp8qRoaF
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