The call centre will be a point of access to all information about the programmes and services of the department.
The hotline will further enable the department to receive and resolve issues related to water-use registration and licensing; vandalism and theft of infrastructure; treatment plants and other problems; illegal water connections; revenue, billing, and debt management; water supply interruptions and other issues as well as basic sanitation supply, community sanitation problems and buckets which are not collected.
“Given the recent water challenges and constraints, South Africans are urged to use the hotline as this will assist the department to respond to and accelerate service delivery.
“Members of the general public, service providers, community structure leaders and businesses are some of the stakeholders encouraged to use the hotline,” said the department in a statement.
The hotline number 0800200200 is free of charge, easy to use and convenient for communities.
It will operate in all 11 languages and is operational from 6am-10pm during weekdays.
SAnews.gov.za is a South African government news service, published by the Government Communication and Information System (GCIS). SAnews.gov.za (formerly BuaNews) was established to provide quick and easy access to articles and feature stories aimed at keeping the public informed about the implementation of government mandates.
Go to: http://www.sanews.gov.za
