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Adapt or disrupt Taste Holdings has announced the location of its third Starbucks store in South Africa, where coffee people in Menlyn Maine, Pretoria can look forward to 100% Arabica coffee and some of the rarest single-origin, small-lot coffees, prepared through a variety of brewing methods, such as siphon, pour over and the Clover brewing system. In response to the waste epidemic that sees 100bn single-use coffee cups thrown away each year, local brand Ecoffee Cup launched in SA today, offering a stylish range of reusable and recyclable takeaway cups. Nidal Kamouni of PCCI Group explains how self-service improves customer satisfaction. He believes that "the customer experience landscape is ripe for disruption, with companies slowly making progress toward more seamless and simpler customer experiences," as well as increasing their focus on making self-service easier. And Leigh Andrews interviews Lisa Currey of Hamiltons Advertising on how to grow a business in the rapidly evolving world of FMCG retail and advertising. For more articles relating to women in business, follow our #WomensMonth special section. Next up: the skilful Heather Moore of design company, Skinny laMinx... Jessica Tennant, Retail Editor (@Biz_Retail)
Comment online in our ed's column archive. Go mobile with apps and m.bizcommunity.com. Engage with us on Twitter, Facebook, LinkedIn and Google+. Subscribe to YouTube and via RSS. Send all your retail news and event invitations to retailnews@bizcommunity.com, exclusive opinion pieces to contributors-retail@bizcommunity.com and international news to internationalnews@bizcommunity.com. Read "How to contribute to Biz, from op-ed pieces to news". | Today's top stories |
|  | Ecoffee Cup, a local South African brand has launched today, Monday, 15 August, a unique range of reusable and recyclable takeaway cups that are also stylish, in response to the waste epidemic that sees 100bn single-use coffee cups thrown away each year... read
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 | By exposing small farmers to big retailers, the Eastern Cape Rural Development and Agrarian Reform Department hopes to create 10,000 direct and indirect jobs annually... read | | |
 | When the Produce Marketing Association (PMA) opens its sixth annual Fresh Connections: Southern Africa Conference and Expo on 17-18 August read | |
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 | The World Wide Fund for Nature South Africa and Woolworths have announced a second five-year partnership, following the success of the first three-year sustainable business partnership... read | | |
 | Linda Ensor US chicken-in-bone exports to SA have so far neither met expectations nor come near the maximum level allowed for under the quota agreement thrashed out between the US and South African governments earlier this year... read | | |
 | Issued by Pyrotec While above-the-line marketing can raise awareness about promotions and drive people to the store, packaging is often one of the final opportunities to convert awareness into sales... read | | |
 | There'll be less salt in the processed foods South Africans eat from Thursday‚ but‚ the Heart and Stroke Foundation SA said‚ our eating habits still have to change... read | | |
 | Lesedi Seforo Scepticism around the proposed tax bills have be allayed by the proposals made following public comment... read | |  | Nicci Botha The JSE Exchange Hub Cape Town, which was launched on 12 August, is part of the exchange's strategy to enhance its service to clients in the city and build new relationships... read | |
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| | | Design thinking for brand buildingVega School - 8 Sep 2016, Durban | 8 Sep 2016 to 9 Sep 2016, Johannesburg | 8 Sep 2016 to 9 Sep 2016, Pretoria | 8 Sep 2016 to 9 Sep 2016, Cape Town |
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|  Get fresh insight and solutions on how to reach and engage with low-income consumers! Meet members from a real Stokvel and understand informal trade and more. Read more >>
 Advisory Panel member Eddie Moyce, Chief CX Officer, MTN highlights the Human element of CXM at the 5th Customer Experience Management Africa Summit in 17 - 18 August 2016. Register now. Read more >>
 Fresh Connections: Southern Africa Conference & Expo has announced an exciting line-up of local and international speakers for the August 2016 event at the CSIR in Pretoria. Read more >>
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