Experience
Junior Contact Center Manager | Capfin | July 2016 till current
Performance Monitoring
Establish required priorities and allocate resources in order to meet required objectives by collecting, analysing and critically evaluating. Business priorities so that staff activities are scheduled and organised to achieve required performance.
Monitor staff activities to identify problems timeously and implement appropriate measures to rectify staff non-compliance
Analyse and interpret collections statistics as stipulated, identify current and emerging trends and provide feedback to relevant parties
Communicate control procedures to relevant parties and monitor results to ensure targets are achieved
Risk Monitoring and Management
Monitor non-compliance issues and apply appropriate corrective action in accordance with company policy and procedure.
Monitor teams on an ongoing basis ensuring compliance with overall
Departmental objectives
Identify staff priorities, specific to their responsibilities and in accordance with overall priorities of the
Business
Investigate out of line situations and take appropriate action to rectify problem areas
Communicate effectively to relevant stakeholders when presenting analysis of findings so that a clear understanding is gained of out of line situations and the actions required to rectify problem areas
Process Improvement and Efficiency
Analyze, interpret and evaluate information gathered and initiate appropriate actions to rectify discrepancies if necessary
Analyze and evaluate trends and update information to adjust work processes in accordance with changing trends
Ensure in-depth knowledge of key financial measures, system procedures and information sources of
Ensure compliance and adherence to credit policies and procedures to reduce bad debt handover 5. Ensure that rand value and Promise to Pay (PTP) targets are achieved in order to facilitate in achieving profit margins
Experience
Junior Contact Center Manager | Capfin | July 2016 till current
Performance Monitoring
Establish required priorities and allocate resources in order to meet required objectives by collecting, analysing and critically evaluating. Business priorities so that staff activities are scheduled and organised to achieve required performance.
Monitor staff activities to identify problems timeously and implement appropriate measures to rectify staff non-compliance
Analyse and interpret collections statistics as stipulated, identify current and emerging trends and provide feedback to relevant parties
Communicate control procedures to relevant parties and monitor results to ensure targets are achieved
Risk Monitoring and Management
Monitor non-compliance issues and apply appropriate corrective action in accordance with company policy and procedure.
Monitor teams on an ongoing basis ensuring compliance with overall
Departmental objectives
Identify staff priorities, specific to their responsibilities and in accordance with overall priorities of the
Business
Investigate out of line situations and take appropriate action to rectify problem areas
Communicate effectively to relevant stakeholders when presenting analysis of findings so that a clear understanding is gained of out of line situations and the actions required to rectify problem areas
Process Improvement and Efficiency
Analyze, interpret and evaluate information gathered and initiate appropriate actions to rectify discrepancies if necessary
Analyze and evaluate trends and update information to adjust work processes in accordance with changing trends
Ensure in-depth knowledge of key financial measures, system procedures and information sources of
Ensure compliance and adherence to credit policies and procedures to reduce bad debt handover 5. Ensure that rand value and Promise to Pay (PTP) targets are achieved in order to facilitate in achieving profit margins