Lillian Sibeko
Customer service agent at Uti pharma
EXPERIENCE
April 2012 to present
Uti Pharma
Customer Servise Agent
Accurate capturing of all different types of orders
within same day of receipt from customer (i.e. normal orders, future dated orders (standing orders), consignment fill up orders, consignment issue out orders, lot reservation orders) for PD; Molecular diabetics and State and FOC's.
Coordinating and managing account, pricing, delivery address & product issues preventing successful order capturing with the relevant Credit Controller and Client.
Informing both the customer and the client with the delays of the orders i.e. price discrepancy; incorrect catalogue numbers; accounts on hold and discontinued products.
Printing orders via fax to email, e-mail, Medmall and taking orders telephonically.
Allocating orders amongst the customer services agents
Answering calls.
Stopping parcels from going out and replacing orders.
Filling orders on a daily basis.
Managing the filling system of all orders and queries of the department.
Arranging Emergency Deliveries by sending communication to the Service Centre Team and Liaising with the customer in terms of availability and contact person.
Raising Claims for Customer and following up with the claims team to ensure that the claim is credited.
Handling queries via phone and email.
Adjusting out consignment stock.
Logging ticket for investigation regarding warehouse and distribution errors and keeping the customer updated.
EXPERIENCE
April 2012 to present
Uti Pharma
Customer Servise Agent
Accurate capturing of all different types of orders
within same day of receipt from customer (i.e. normal orders, future dated orders (standing orders), consignment fill up orders, consignment issue out orders, lot reservation orders) for PD; Molecular diabetics and State and FOC's.
Coordinating and managing account, pricing, delivery address & product issues preventing successful order capturing with the relevant Credit Controller and Client.
Informing both the customer and the client with the delays of the orders i.e. price discrepancy; incorrect catalogue numbers; accounts on hold and discontinued products.
Printing orders via fax to email, e-mail, Medmall and taking orders telephonically.
Allocating orders amongst the customer services agents
Answering calls.
Stopping parcels from going out and replacing orders.
Filling orders on a daily basis.
Managing the filling system of all orders and queries of the department.
Arranging Emergency Deliveries by sending communication to the Service Centre Team and Liaising with the customer in terms of availability and contact person.
Raising Claims for Customer and following up with the claims team to ensure that the claim is credited.
Handling queries via phone and email.
Adjusting out consignment stock.
Logging ticket for investigation regarding warehouse and distribution errors and keeping the customer updated.