James Tomlinson
Project manager at HomeChoice
- Connect (James Tomlinson knows me)
- Colleague
- Weve done business together
- Weve worked together
- Met in person
- Interacted with online
- Classmate
- Friend
- Family
- Follow
Set up a new automated IT system for Insurance Claims for FoneChoice
Develop new processes and procedures to improve customer support.
Devise new strategies to reduce the backlogs currently being incurred in invoicing, excess fee payments, claims approvals, device repairs and warehouse despatches.
In the interim, improve the current excel spread sheet to improve processing times and staff productivity.
Produce business requirements for the developers.
Prepare the following documentation - project brief, MS project workflows, input/output documents, new revised T&C's, SMS's & e-mails for customer communication, new customer service scripts.
Ensure adequate controls are in place to check claim approvals, invoicing and payments and data integrity.
Create a new up front direct debit payments system for customer's excess fees.
Improve the reporting for management, executive and service providers.
Testing of new system, training, data cleaning & migration.
Do analysis on product faults, claims histories, excess fee amounts,
Set up a new automated accounting system for Insurance Claims that integrates with the new system
Set up a new automated IT system for Insurance Claims for FoneChoice
Develop new processes and procedures to improve customer support.
Devise new strategies to reduce the backlogs currently being incurred in invoicing, excess fee payments, claims approvals, device repairs and warehouse despatches.
In the interim, improve the current excel spread sheet to improve processing times and staff productivity.
Produce business requirements for the developers.
Prepare the following documentation - project brief, MS project workflows, input/output documents, new revised T&C's, SMS's & e-mails for customer communication, new customer service scripts.
Ensure adequate controls are in place to check claim approvals, invoicing and payments and data integrity.
Create a new up front direct debit payments system for customer's excess fees.
Improve the reporting for management, executive and service providers.
Testing of new system, training, data cleaning & migration.
Do analysis on product faults, claims histories, excess fee amounts,
Set up a new automated accounting system for Insurance Claims that integrates with the new system