One size does not fit all when you are dealing with individuals. Therefore, it is crucial for a business to educate their clients on their products and services without letting them "learn how to" on their own.
By Nthabeleng Meso 7 Aug 2013
In the preceding week I was looking forward to my flight from Cape Town to Johannesburg over the weekend. However my excitement was short lived; on Friday afternoon I was one among the thousand of people who heard via e.tv news that 1time Airline had filed for liquidation.
By Nthabeleng Meso 6 Nov 2012
We've all heard it before and were taught throughout varsity that customer service is the cornerstone of every business, small or big. Moreover, if you don't look after your customers, you might as well close shop. Without customers, especially paying ones, you literally do not have a business - and good customer service goes a long way to ensure your customers will come back.
By Nthabeleng Meso 31 Jul 2012