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South Africa

Results for treating+customers+fairly

News

Image source: Evgenyi Lastochkin –
Legal
New Ombud Council chairperson appointed

28 Nov 2023

Filling SA's lending gap
Finance
Filling SA's lending gap

Lynette Dicey, Issued by Merchant West Group 6 Nov 2023

Image source: Pixabay from
Legal
Insurance legalities: Why you should report a claim as soon as possible

Mtho Maphumulo 1 Nov 2023

Meeting customer expectations: The urgent need for transformation in SA's telecoms sector
ICT
Meeting customer expectations: The urgent need for transformation in SA's telecoms sector

Ashley Nyiko Mabasa 12 Jun 2023

Image source: Paulo Freitas from
Legal
Insurer liable to pay claim on equitable grounds

Jean-Paul Rudd 17 Feb 2023

Source:
Healthcare
SA medical schemes showing signs of recovery, study finds

7 Feb 2023

Source:
Finance
Ombud Council names new chief ombud

24 Oct 2022

Embedded insurance... an opportunity that cannot be ignored
Finance
Embedded insurance... an opportunity that cannot be ignored

Gisela Budler, Issued by Milpark Education 7 Oct 2022

Design thinking proves game changer for SA tech start-up
ICT
Design thinking proves game changer for SA tech start-up

Issued by Hasso Plattner d-school Afrika 8 Jul 2022

TCF regulation a win-win for SA customers and techcos
ICT
TCF regulation a win-win for SA customers and techcos

Diana Miguel 5 May 2022

Telecoms remains the least liked industry in South Africa
ICT
Telecoms remains the least liked industry in South Africa

20 Apr 2022

Source: iStock.
Finance
Big 5 Banks under pressure to differentiate on customer satisfaction and experience

4 Apr 2022

Image supplied: Nic Ray, DataEQ CEO
Marketing & Media
BrandsEye announces rebrand to DataEQ

25 Feb 2022

Source: ©olegdudko
Finance
Absa comes out tops in overall customer satisfaction metric

30 Nov 2021

Source: ©convisum
Finance
Highest complaints from withdrawal benefits

28 Sep 2021

Source: ©FRANCOIS POIRIER
Finance
Insurers keep negative conversations at bay

21 Sep 2021

Nic Ray, CEO, BrandsEye
Finance
Banks need to respond better to social media complaints, or risk fines

8 Jun 2021

Outsurance delivers on brand promise, ranked better than ever by Ombudsman for Short-Term Insurance
Marketing & Media
Outsurance delivers on brand promise, ranked better than ever by Ombudsman for Short-Term Insurance

Issued by Outsurance 24 May 2021

Work of Insurance Ombud's offices continued despite Covid-19 disruption: Complainants compensated R300m
Finance
Work of Insurance Ombud's offices continued despite Covid-19 disruption: Complainants compensated R300m

Issued by Bullion PR & Communication 18 May 2021

The battle of the banks hits a high in digital Covid economy
Finance
The battle of the banks hits a high in digital Covid economy

15 Mar 2021

Christine Rodrigues, partner, Bowmans
Finance
Insurers brace for fresh wave of regulatory reforms in 2021

9 Mar 2021

#BizTrends2021: 3 big issues demanding legal attention this year
Legal
#BizTrends2021: 3 big issues demanding legal attention this year

Jonathan Veeran, Nozipho Mngomezulu and Burton Phillips 19 Jan 2021

Henry van Deventer, chief specialist in advice model design at Liberty
Finance
#BizTrends2021: Shifting towards a digital - but still human - approach

Henry van Deventer 6 Jan 2021

Christine Rodrigues, partner, Bowmans
Finance
Credit life providers are getting off lightly on Treating Customers Fairly

8 Oct 2020

Public comment sought on draft Cofi Bill
Legal
Public comment sought on draft Cofi Bill

29 Sep 2020

SA ruling on Covid-19 business interruption insurance influences UK regulator
Legal
SA ruling on Covid-19 business interruption insurance influences UK regulator

29 Jul 2020

How insurers are turning their backs on the tourism industry
Tourism & Travel
How insurers are turning their backs on the tourism industry

10 Jun 2020

Life insurance - demonstrating value in a post-pandemic economy
Finance
Life insurance - demonstrating value in a post-pandemic economy

9 Jun 2020

Christine Rodrigues, partner and insurance law specialist Bowmans
Finance
Is lockdown bringing out the best in SA insurers?

15 Apr 2020

Shutterstock
Finance
Financial services need to wake up to fact that treating customers well is good business

Andrew Schmulow 19 Nov 2019

Image source: Getty/Gallo
Healthcare
Medical schemes performance underwhelming

17 Oct 2019

Johan Ferreira
Finance
Customer fairness principles critical to financial inclusion

17 Oct 2019

SA businesses compare well with standards of good conduct
Finance
SA businesses compare well with standards of good conduct

8 Oct 2019

Ron McLaren
Finance
Long-term insurance ombudsman recovers R185,8m for complainants

28 May 2019

Marketing & Media
Knowledge and emotion are central to the service industry

Issued by Ask Afrika 18 Oct 2018

Unpacking the draft Conduct Standard for Banks...
Finance
Unpacking the draft Conduct Standard for Banks...

Dawid de Villiers, Johann Scholtz and Jessica du Toit 10 May 2019

Pierre Durand, Momentum Consult chief operating officer
Finance
#BizTrends2019: Getting back to basics

Pierre Durand 7 Jan 2019

Have your say on Financial Institutions Bill
Finance
Have your say on Financial Institutions Bill

11 Dec 2018

Regulations keep IFAs awake at night
Finance
Regulations keep IFAs awake at night

Nicci Botha 15 Oct 2018

The 29 industry winners of the 2018 Ask Afrika Orange Index. Image supplied.
Marketing & Media
2018 Ask Afrika Orange Index winners announced

10 Oct 2018

Wesley Davids, legal advisor, PPS Investments
Finance
Putting the client first in financial services

Wesley Davids 21 Aug 2018

6 good reasons why insurers need tech
Finance
6 good reasons why insurers need tech

WP Pienaar 4 Jul 2018

Professor Adré Schreuder, Consulta CEO
Finance
Santam faces challenge for customer satisfaction top spot

29 May 2018

Explainer: who will be doing what under South Africa's new 'Twin Peaks' model
Finance
Explainer: who will be doing what under South Africa's new 'Twin Peaks' model

Andrew Schmulow 21 May 2018

French university acquires licence for Simplified plain language course
Education
French university acquires licence for Simplified plain language course

3 May 2018

Dr Andy Schmulow, senior advisor: Datta Burton & Associates
Finance
Twin Peaks changes financial services landscape

5 Apr 2018

Gigaba worried about pension fund mismanagement
Finance
Gigaba worried about pension fund mismanagement

17 Oct 2017

Richard Rattue, managing director, Compli-Serve SA
Finance
Market conduct and treating the customer right

Richard Rattue 25 Jul 2017

Muvhango Lukhaimane, pension funders adjudicator. Photo: PFA
Finance
PFA penalises RA fund for breaching duty of care

2 Jun 2017

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